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Business Profile

Plumber

Mayo's Plumbing Llc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint regarding Mayos Plumbing, whose work on my property has been unprofessional, substandard, and has caused significant financial loss and ongoing issues. Despite numerous attempts to resolve these matters, the contractor has been unresponsive, further aggravating the situation.Background:Incorrect Recommendations:Mayos Plumbing recommended the purchase of specific heating and cooling units for my building, costing me over $60,000. These units were later determined to be the wrong type for the building's requirements.Faulty Installation:Despite the incorrect units, Mayos Plumbing proceeded with installation without notifying me of the issue or suggesting an alternative.The installation was performed poorly, with multiple holes made in the building faade to run drain lines. These drain lines are now dripping water around the building, causing property damage.Some return air vents were improperly covered with drywall, further impeding the system's function.System Performance Issues:The HVAC units are not functioning as intended. My tenants have frequently complained about inadequate heating in their apartments.The systems continue to fail, leaving the property with unresolved heating and cooling issues.Unresponsiveness and Additional Costs:Every time I contact Mayos Plumbing to address the issues, the contractor does not respond personally. Instead, he sends other companies to perform repairs, who then charge me for fixing his mistakes.The contractor has now blocked me on his phone, leaving me unable to communicate with him directly to address the ongoing problems.Lack of Documentation and Warranty:I have not received a proper receipt or warranty for the work performed, which has left me with no documentation for accountability or future claims.

Mayo's Plumbing Llc is NOT a BBB Accredited Business.

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