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Business Profile

Circular Distributing Services

CBA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Circular Distributing Services.

Complaints

This profile includes complaints for CBA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CBA has 2 locations, listed below.

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    • CBA

      PO Box 1717 Elmwood Park, NJ 07407-0617

    • CBA

      669 River Drive Elmwood Park, NJ 07407

    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not want circulars/adds/pennysaver delivered to my house(******************************************). I filed a complaint 2 or 3 years ago (complaint #********) and it stopped being delivered. Now the issue is reoccuring - most recently the adds/circulars was left at my front door today, Wednesday 05/14/25.Please remove my address from the distribution list.

      Business Response

      Date: 06/04/2025

      This address is listed for DND and I have photo verification of non-delivery from the distributor for last week; however, I see on 5/21/25 the photo shows our package.  I apologize for the error and will address this with our distribution department in ********. - JLK

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since January they have been tresspassing on my property to leave circulars. I have been calling and requesting multiple times to stop the delivery.

      Business Response

      Date: 04/07/2025

      I apologize for the error.  Our system has your address marked for 0 packages; however, it appears the contractor is in error and not following instructions.  I will escalate this to the owner of the distributorship. - ***

    • Initial Complaint

      Date:10/16/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      circular / ***** saver adds are being left by my front door (# on plastic is **************).i filed a complaint a few years back and now the circulars are being delivered again.I do not want any circulars/adds/pamphlets delivered to my address.

      Business Response

      Date: 10/17/2024

      We will make this address a VIP Stop and take weekly photo verification of non-delivery.  We do have this listed as a DND and photos of non-delivery back in 2022; however, a new distributor did not follow the instructions.  I hope this resolves the matter. - ***

    • Initial Complaint

      Date:12/15/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called the ************ at least 10x to be removed from the circular delivery but it keeps coming every thursday. I want to be removed. I think the company is called CBA located in **.

      Business Response

      Date: 12/18/2023

      Our records indicate the resident has called our 800-number five times and requested stop delivery.  This has been relayed to the delivery company and our field inspection.  We will do our best to ensure non-delivery and have requested photo verification from distributor.  Unfortunately, sometimes new distributors go out on routes and miss the stop request.  We apologize for the inconvenience.

    • Initial Complaint

      Date:02/24/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called this circular distribution company to stop the delivery 3 times and gave them two warnings. But they still keep delivering their plastic trash coupon bags to my address. They should do an investigation on their delivery man!!!! I will call police to do the investigation if they deliver it again!!! So sick of these trash bag in my private property. They should hire someone to clean my yard!!!!!!

      Business Response

      Date: 03/07/2023

      Delivery was for two bags.  Stop Delivery will be placed on the address and verified by field inspection.  We will have distributor take photo verification of non-delivery for the next four weeks.  Sorry for the inconvenience.

    • Initial Complaint

      Date:07/14/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When you try to call to cancel, nobody ever answers the phone and after about an hour you can leave a message but nobody ever calls back and they do not cancel the delivery of the flyers.

      Business Response

      Date: 07/15/2022

      We apologize for your difficulties contacting our customer service line.  We have place a STOP on this address and required our distributor to take photo verification of non-delivery.

      Customer Answer

      Date: 07/16/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:07/08/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my 3rd complaint about continued delivery of unwanted circulars. Despite the photos that the business owner sends I still find circulars in front of my home on Fridays. Picture from 7/8/22 is attached to this complaint. Perhaps your drivers take the photos and then throw the circulars in the driveway? The next time this happens I will file a formal complaint in court as I am sick of coming home to trash that I dont need and didnt request. I am also going to write to the local businesses that use your service for advertising and inform them that your company does not respect the preferences of their customers and that this type of advertising is a nuisance as well as wasteful as the paper just ends ** in the trash. I find it unfortunate that I need to go to such lengths to get this to stop but it is increasingly frustrating to come home to the same problem repeatedly.

      Business Response

      Date: 07/19/2022

      We have weeks of photos from our distributor NOT delivering to this address.  The distributor would not waste his time taking a photo, and THEN delivering a package.  Perhaps it is the bags of the neighbors?  In any case, I have stopped delivery to the neighbors, as well.  If they call and complain about not receiving the package, we will resume.  This is the final attempt to satisfy this resident.  All evidence we have shows we are NOT delivering to the garage door of this resident.

      Customer Answer

      Date: 07/19/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and Hope that it resolves the problem. If not I wont hesitate to complain again and file a formal complaint with the court system.

      Regards,

      *****************************

    CBA is NOT a BBB Accredited Business.

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