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Business Profile

Locksmith

Atlas Lock & Key Company, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I will start by saying I have never written a review for a business. Our experience with Atlas was the worst we have ever dealt with. We needed two new key fobs for our car. After calling to set up an appointment, we were told we could bring in key fobs and they would program them. We made the appointment for 10AM on a Monday. After waiting for over an hour for the car to be looked at, we were told the car was unable to start. We were told we would need the car to be towed. We took the car to the Nissan dealership; it was there that we were told that the BCM was fried and it would be $1800 to fix. I called the owner of Atlas, Al, who was very understanding at first. I expressed how upsetting this was. Al told us he would work with us on the cost once the bill came in. We called countless times and FINALLY received a call back weeks later. Al suddenly changed his mind and said it was our fault for bringing “bad” keys. This company has a system that checks keys before they program them, which wasn’t done. Ultimately, Al said he would pay $255 (the cost of the tow truck) even though the bill was $1800. It has now been over 2 months that since this incident and Al refuses to return our calls and no check was ever sent. Stay far away from this business! Untrustworthy and horrible customer service.

Atlas Lock & Key Company, Inc. is NOT a BBB Accredited Business.

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