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Business Profile

Debt Relief Services

Business Debt Adjusters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Relief Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally lodge a complaint against Business Debt Adjuster (BDA) and their representative, Jenn P, regarding their misleading and deceptive business practices which have caused me significant financial distress.
    In good faith, I engaged with BDA after being assured by Jenn P that they could significantly lower my payments with my lender, Company A, due to their purported excellent relationship with Company A’s legal team. Jenn P repeatedly assured me that this relationship would facilitate a deal that would reduce my weekly payments without any additional cost to me.
    Despite these assurances, I encountered a severe breach of trust when Company A placed a lien on my business. This unexpected action persisted for nearly two months, during which I was unaware of the escalating situation. Throughout our initial interactions, Jenn P was responsive and conveyed a strong sense of trustworthiness by emphasizing her and the company’s Christian values. However, once the lien was placed and the situation deteriorated, Jenn P became unresponsive, which is unprofessional and contrary to the assurances made.
    The culmination of these events forced me to sign a new agreement with Company A, resulting in a significantly higher debt obligation due to compounded late fees—an outcome that was entirely avoidable had I been properly informed and guided by BDA.
    I feel profoundly misled by Jenn P and BDA, whose actions and promises have exacerbated my financial situation instead of alleviating it, as initially promised. This experience has not only affected my financial standing but has also shaken my confidence in businesses that claim to operate on ethical principles.
    I am seeking the BBB’s assistance in holding BDA accountable for their deceptive practices and ensuring that such conduct is not repeated with other unsuspecting clients.

  • Initial Complaint

    Date:04/24/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These dudes don't quit calling. I have asked so many times to be removed from their list and yet every day I get 1 or 2 calls. Yes, I have MCA debt... but I took that intentionally and am almost done with it. I don't need your services. Even worse is that they left a VM on our main business line saying... "This message is for accounts payable please contact us about an important business matter" ... making it sound like there's an urgent bill due or something. Super shady. Also, I've explored companies like this... all they do is tell you to quit paying your debts with the hope that they can 'negotiate' them for you into smaller payments. So you get to deal with the loan sharks coming after you, your family, your business all the while hoping 'business debt adjusters' can negotiate a settlement for you... and there's no guarantee they can. What happens if they can't? Your business is then ruined. To the reps calling me - I respect the hustle... if you're going to grind that hard why not go sell and dial for a company that actually has a product/service worth selling?

    Business Response

    Date: 05/22/2024

    All numbers associated with you have been put on internal DNC and we are auditing all calls to see why so many were placed to you.

    Customer Answer

    Date: 05/23/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***************************

  • Initial Complaint

    Date:09/07/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    aT 6:02 PM I received a call from **** from this company and which a month ago I received a call from them and I asked them to please remove me from their call list. I understand I am on a UCC list due to my business being listed. I asked **** to remove me and he was talking over me and I hung up. At 6:03 pm he called me again and continued to talk over me as I asked him to please remove me from the list. I have a financial group that assists with my business needs and I do not need these calls all day. They call and clog up my phone lines with potential clients and employees calling in and I do not need or want these calls to come in. I asked that when a business asks to please stop calling it should be respected and they should be professional and move on and stop calling as requested. At some point this isn't a sales tactic it's harassment after being asked to remove phone number from list and stop calling.

    Business Response

    Date: 09/21/2022

    All information pertaining to your business has been removed from our systems

  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We get multiple calls from "****" representing Business Debt Adjusters and have explained to her that we do not want her services and asked her several times to remove our number from her list. She still calls at least 5 times per day tying up our business lines. This is a business and we do not have time for these harassing phone calls. We have reached out to her company to report her abuse with no response and the calls continue. All we want is for the phone calls to stop.

    Business Response

    Date: 08/23/2022

    Please provide us with all the contact numbers associated with your business and we will remove them from our system. We will speak to **** about contacting your company. 

Business Debt Adjusters is NOT a BBB Accredited Business.

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