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Business Profile

Online Shipping Broker

LowShipRate

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shipping Broker.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/15/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December of last year, I arranged for two containers to be shipped from California. The shipment details are as follows: Container Numbers ***********/**-******* and ***********/**-*******, Export References ********* and *********, Bill of Lading No. ********, and Booking No. ********-**. These containers were paid for in full on February 18, yet they were not released until March 10. Throughout this period, I received no instructions on how to contact the Basrah office to facilitate their release, resulting in significant demurrage fees and additional losses (receipts for loss claims, returns, and labor costs are attached). On the day the containers arrived at our warehouse, I immediately informed Rochelle and Nathan that an independent surveyor must inspect the damage and that I needed direct contact with the insurance company via email. Despite sending multiple documented and timestamped emails, I have received no response. Videos and photos clearly show that the containers were severely mishandled – boxes were left open, items are scattered, and it appears the container was either violently shaken or even flipped during transit. This mishandling has left my warehouse in complete disarray for over a month, and my customer, who was to receive a complete gym setup for an April opening, has refused to accept the damaged shipment. My total investment includes roughly $13,000 in shipping fees, about $15,000 in customs clearance fees, and merchandise valued at nearly $90,000, totaling approximately $118,000. I now demand full compensation through insurance for all incurred losses, including the demurrage fees. Under maritime law, including the Hague-Visby Rules, carriers are required to ensure the safe handling of cargo. The failure to provide timely release instructions and to arrange for an independent inspection has only worsened the damage and my losses.I urge the BBB to facilitate an immediate independent surveyor inspection, prompt insurance involvement

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