We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Rehabilitation

CareRite Centers, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rehabilitation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My sister, ************************** stayed at the *********************************************** in *********, **. While she was there, they lost her dentures and some of her clothes. I had asked the nurse on the basement floor several times about them and she gave me the run around. I finally spoke with the head nurse. I think her name is **** and she asked for receipts for the dentures and clothes. My sister had her dentures years ago and the dentist that did them had passed so she said there was nothing she could do without a receipt. Now we have to pay out of pocket for my sister some new dentures. Also, when my sister was in the facility, she had ******** and ***** insurance. ********************************** told me that she recommended that I cancel her ***** insurance. I asked her why and she gave me an answer about ******** and ******** rules. I told her I would think about it. She called me days later and asked me if I decided because the forms had to be in before a certain date. She explained how long she has been doing insurance so I took her word that she knew what she was talking about. My sister fell in the facility and had to have hip surgery. After the surgery, my sister said she did not want to go back to that facility, so we moved her. Since my sister left the facility, I have been getting bills from the facility and another facility that she was in before we had to put her in a nursing home. Since the ***** insurance was canceled, there is no secondary insurance to submit the bills to and this is all because of the recommendation from **********************************. I have emailed her a couple of times to talk to her, but she never responded. ******** and other institutions need to know what she did and also that this facility will lose a person's items and not reimburse them for them because they don't have a receipt. I don't know of anyone that keeps receipts for dentures or clothes for years.

CareRite Centers, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.