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Business Profile

Denturist

Reset Technology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Denturist.

Complaints

Customer Complaints Summary

  • 35 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 27,2023 7:51pm placed an order for resetsmile system (8:10 PM received confirmation) After order charge confirmed. After order confirmation window, another window came up with a form requiring me to fill out information (they pre-filled patient info (patient number, name, email, telephone, address, prefilled electronic signature) remainder of form blank (DOB, ***, allergies, medications, health, history, medical conditions, history medical procedures of surgeries, dental history, (14 questions). There was a Tele dentistry, consent form, (21 pgs info on benefits, risks, contraindications, waivers) ending w authorization and release form) wanting me to certify having read and understand etc. I Did Not Adopt and sign the form but decided I had contraindications writing an email to ******************************** at 8:25 PM stating request to cancel my order and confirm. Received no response after that until June 28 at 10:26 AM, an email stating good news my kit was on its way. No mention of the email I sent them, nothing about my cancellation request (their website states kits should arrive by mail in a few days. Its funny how they mailed it out within 14 hours. I plan on refusing the package and returning to sender. I dont know how to contact them further as I already contacted them via email to cancel my order, and no number was provided. The order full amount is $858.76 of which $168.99 is charged upfront and then 23 future automatic monthly payments of $29.99. They charged my credit card $168.99. I would like to have the order canceled as I requested, and the $168.99 refunded, and no further payments applied to my account. I hope that you can help me resolve this before there is a problem. Thank you I appreciate it.

    Business Response

    Date: 09/14/2023

    Hi ****,

     

    We refunded your order on 7/10 upon receipt of your unused impression kit. While we aim to ship all kits and respond to all inquiries in under one business day, unfortunately we shipped your kit before we could respond to your inquiry. Thank you for considering ResetSmile.

    Customer Answer

    Date: 09/23/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They refunded me promptly.  I appreciate that.

    Regards,

    *************************

  • Initial Complaint

    Date:05/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Resetsmile offers a product that is similar to a retainer, but with teeth. If you are missing two or three teeth, or even one, they send you a kit which you use to take impressions of your teeth, upper and lower if you are missing teeth in each area, then you return it to them. You also take pics of your mouth to upload. I admit they refunded $150 (they said they would refund $200), but they have not sent me what I ordered. Initially they said I needed to redo my upper impression. I called them and told them there were only a couple of teeth on each side in the back and it was probably wishful thinking that they could make something to fill that gap. I asked for a refund for the upper ($200). Interestingly, they refunded $50 three times, not sure why. They said they would prepare the bottoms where I am only missing a couple of teeth in the front and not to send the second impression back to them. Whenever I tried to call back after that (it's been about six weeks ago) I am transferred to a recording that only allows me to send an email to them. It's been about five months since I started this "journey". I purchased both upper and lower teeth along with a warranty for around $1,000.00.

    Business Response

    Date: 09/14/2023

    Hi ********,

     

    We refunded the difference in price between the two arch and one arch monthly plans for each payment on your order. We were happy to hear in our last correspondence that your order was ultimately delivered to your satisfaction.

     

    Thanks for being a ResetSmile customer.

Reset Technology is NOT a BBB Accredited Business.

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