Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CNBC PRO subscription was auto renewed, without any notification by email that a charge is being applied. This is unprofessional and completely not acceptable. Why did they not inform me of a subscription renewal charge they are going to levy? Is it because they were worried about me not going to renew? Did they feel if they charge me, I might not notice and they will get the money (That is theft). The charge was $299.99 for a yearly subscription on March 7th 2023. I noticed and responded within a week (March 15th 2023) of the charge to cancel and refund me the amount. I have not used this service for over a year, and I do not intend to use the bad service ever.

  Business Response

  Date: 03/16/2023

  Hello BBB,

  Thank you for touching base with us.

  We reviewed this user's case and sent a follow-up message today, March 16th to further resolve this case.

  If there are any further questions or concerns from this user's end, please have them contact us at ***************************************.

  Thank you,

  CNBC Customer Care

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for CNBC club member for a yearly subscription for $250. About a few days ago, I noticed that I was charged $250 for subscription renew, dated Feb 1, 2023. I called CNBC and explain that due to financial hardship, I can not pay for this renewal, and would willing to pay for any prorated charges that might have occurred. I also explained that I did not receive any email warning me that I would be charged for renewing my membership. I also did not know that my account was setup to auto-renew as a default configuration when I opened my account. I tried to explain my situation with CNBC, but all I got was 'sorry there is no refund policy'. Please help me with my case with CNBC, as my family and I need that money for basic essential needs. Thank you.My email listed here is the same email that is used an account with CNBC.

  Business Response

  Date: 02/17/2023

  Hi ****,

  Thank you for your message.

  We have reviewed your case in our system and followed up with an additional reply today, February 17th to resolve your concern. 

  Please review at your earliest convenience and let us know via email if you have any further questions.

  Thanks,

  CNBC Customer Care

• Initial Complaint

  Date:12/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: 12/10/2022 Amount: ****** I was charged the $****** renewal annual fee without my consent. The email associated to my account is ******************** When I signed up on Nov. 2021, I called the CNBC **************** Number: ************ to disable the annual renewal, and I was told that my account will not be renewed automatically. However, I still got charged $****** on Dec. *******. I tried to contact the customer service but never received a response. I want my money back and do not charge me again. Its against the consumer law to charge the customer for service/product that they didn't receive. I want my money back.

  Business Response

  Date: 12/30/2022

  Hi there,

  Thank you for your message.We sent you a follow up message today, December 30th with a resolution to your concern. Please review the message and contact us at *************************************** if you have any further questions or concerns regarding this issue.

   

  Thanks,

  CNBC Customer Care
  ***************************************

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 90-day trial period of CNBC Pro (which was for a fee). I did not use the service nor was I visually warned that an auto-renew feature was turned on. I do not recall them sending notification that my subscription was about to auto-renew and that I had to cancel the service or sign-up for another year. They have a no-cancellation policy. I believe this practice is unfair, somewhat deceptive, and anti-consumer. I'm looking for an 11/12 refund of the subscription.

  Business Response

  Date: 11/22/2022

  Hi ******,

  Thank you for touching base about your concern.

  We have reached out to you today, November 22nd via email with a resolution for your concern. Please check your email for this and reply there if you have any further questions.

  For any further inquiries, you can also contact us at the link below:

  https://contact.cnbc.com/

  Thanks,

  CNBC Customer Care

  Customer Answer

  Date: 11/22/2022

  
  Complaint: 18448737
  
  I am rejecting this response because: Here is their verbatim response:

   

  If you don't wish to cancel, please contact our ******************** at ************** or *****************************************Cancellation will be effective at the end of your then-current subscription period. There are no refunds for partial periods. If you have any additional questions or encounter any problems, please send an email to *****************************************
  Thank you,
  The CNBC team
  
  CNBC SUBSCRIPTION SERVICES ARE SUBJECT TO OUR TERMS OF SERVICE AND PRIVACY POLICY. SEE ALSO OUR DISCLAIMER IF YOU ARE AN INVESTING CLUB SUBSCRIBER. 

   

  They did not change their response at all and the fact they do not offer refunds when the service is automatically renewed is a very poor business practice and unfriendly to the consumer. Is this legal in **********?

   

  
  
  
  
  Regards,
  
  *******************

  Business Response

  Date: 11/23/2022

  Hi *****,

  Thank you for your follow-up message.

  I'm sorry for any confusion. One of our support managers sent a reply to you on November 22nd with a refund notification in order to resolve your concern.

  It seems from your reply directly to our company that the issue has now been successfully resolved, perhaps after this message to the BBB was sent. We have made sure to address the negative experience you had internally to prevent this from happening again.

  We apologize for any inconvenience from this situation. Please let us know if you have any additional questions or concerns!

  Thanks,

  CNBC Customer Care

• Initial Complaint

  Date:08/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $299.99 on 10/25/2021 to CNBC for a year's membership to CNBC PRO. I found the service unusable on my iPhone and iPad due to repeated failures to log in requiring a password reset on each occasion. Each time I reset my password, I was able to log in once, only to have to reset my password the next time. This was way too time consuming. There was no telephone technical support due to the pandemic (according to the CNBC website). On line technical support had me delete my open apps which I did (more than once) without any success in speeding up the log in process. They then told me to use a lap top which I don't use. I repeatedly asked for a refund by email but was ignored without a response to that request. I again would like to request a refund which seems the only fair way to resolve my concern. ****** Feyda ***************** and ************.

  Business Response

  Date: 09/14/2022

  Hi there,

  
  Thank you for your message. We reviewed your case in our system and sent a follow-up response today, September 14th to resolve your concern. Please check your email for our reply.

  For any further questions or concerns, please touch base with us at **************************************** Our phone lines have also reopened--we can be reached at ************ for CNBC concerns. The operation hours at the time of writing this are Monday through Friday: 9:00 AM - 5:00 PM EST.

  Thanks,

  CNBC Customer Care