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Business Profile

Health and Wellness

Future Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $495 4/1
    $229 4/1
    $229 4/22
    $229 4/16
    $99 4/14

    I signed up for Semaglutide weight loss program and was charged $99 and a $495 office visit. They sent me medication one time for one . Ever since then they have not sent me anything else no matter how many times I’ve emailed them and called them. They are a money grabbing Despicable business do not do business with them at all. I have not received anything but one small vile of 20 mL of medication in the weeks I’ve tried to work with them and they won’t give me my money back.

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/6 they took money out I called to have this subscription canceled and my money refunded and was told they could not do this because of a system glitch but yet they were able to take out my money then I was refused to speak to a supervisor and said I would get a call back later. I work for **** as a customer service representative and this is deplorable response to my situation. I just want this canceled and my money returned!!!!

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw the ad on ******** for a weight loss injection to help lose weight. Per the order page, the price was $129. When the charge hit my bank account it was $1399 and $138.35. Once I saw it I called to have them cancel and was refunded the $1399 and was advised I would have a call to discuss the medication. Instead I was advised I paid for a subscription and telehealth calls. To get the injections would be $299 per month, not the $129 or $138.35 with tax. I called today 12/9 to advise I want to cancel because they is not what I paid for and I did not want the pill. I wanted the injection which would have been once a week. Upon calling they countinue to sell me on a lower subscription plan which I rejected them both and was advised I have a month to continue on the plan. I confirmed why I was not being refunded and was advised that they have a no refund policy. That also was not communicated when I called to be refunded the $1399 that was charged to me. The ad on ******** was deception and did not offer full disclosure. I want a refund of my $138.35.

  • Initial Complaint

    Date:11/21/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct 24th I paid $894.00 for medication. I NEVER received the medication, and this company has completely ghosted me. This company is a complete fraud and will not contact me or issue me a refund. Please do yourself a favor and do not give these people any money. This is a complete SCAM. I want my money refunded today!

  • Initial Complaint

    Date:11/13/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went through the future health application and enrolled for the program . I never received the medication . Then I called customer service requesting a refund they said refunds are not allowed . Then I asked to deactivate my account and issue a refund since I never received the medication. Then I called again to ask to reactivate my subscription however I still did not receive medication they said they reactivated my account and a ** will reach out to me for initial consultation . I was charged again. I explained this to the provider and she stated she will ensure I do not get double charged and this is not a scam. Till now I have not received a refund .

  • Initial Complaint

    Date:11/13/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered into an agreement for a medication for a cost of $129 monthly, but wasnt made aware of a $300-$400 shipping fee. I declined and am attempting to get my $129 back that was initially charged before I knew about the shipping charge. $129 is for a consultation fee, but *** not had one. Im told they are working on my refund, but its been over a month and no refund has been issued. I told them I would report them, so I am doing so now.

  • Initial Complaint

    Date:08/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 20, 2024, my credit card was charged as follows:FUTURHEALTH.$594.00. Transaction number on my ***** Fargo card is: #*********HWOOD00078JX. The charge is fraudulent. In my inquiries I found an 800# and phoned. The customer service agent who told me she is located offshore, said neither my name nor three email addresses I have at my disposal were in her database. In other words I do not exist. To contact the company using their website offers only a form to fill out a form which I have done without success. Please intervene and have them credit the full amount back to my account. Sincerely,*****************************

  • Initial Complaint

    Date:08/05/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged for three months of services/products when I only received one month.I have called and been told that they would escalate and I would hear back in ********************************** received a response to my emails.I am being told they cannot transfer me to an accounting department or anyone that can handle the dispute.Charges were for prescription/and use of an app. Neither were available after the first month. Several messages were sent through the app with no response. I have not received medication but have been charged two additional times.3 months charged when only one month provided.

  • Initial Complaint

    Date:03/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking into some product that helped with losing weight. The FIRST amount of FUTURE HEALTH, said the program was $99..
    I thought that seemed pretty fair so I applied the payment for that with my credit card .
    A few pages over I am being thanked for now a total of $567 .
    As soon as I saw that total I contacted future health via email to CANCEL
    and I have not heard back from them, and it has been three days. The day I sent that email to cancel was March 21. I have attached the email that I sent to FUTURE HEALTH ti cancel my order.

Future Health is NOT a BBB Accredited Business.

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