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Business Profile

Valet Service

Five Star Valet

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally address an issue that occurred during my visit to Lola’s Waterfront Restaurant in Hopatcong, NJ, on the evening of July 5, 2024.

    Upon my arrival, I handed my car key fob to the valet. After enjoying my dinner, I presented my valet ticket, and my car was returned to me. However, my key fob was not given back to me at that time. Once I arrived home, I realized the key fob had been severely damaged, appearing to have been run over, scratched, and dented.

    Since then, I have attempted to reach out to the restaurant to obtain contact information for the valet company. After some delay and hesitation, I finally received the information. However, despite my efforts to resolve this matter, the valet company has been uncooperative and is refusing to address or remedy the situation.

    I would like to request your assistance in resolving this issue promptly. I am seeking to have the cost of the damaged key fob covered, as it was clearly mishandled by the valet service. Please provide the necessary steps or insurance information required to resolve this matter.

    Thank you for your time and attention. I look forward to your response and hope we can find a swift resolution.

Five Star Valet is NOT a BBB Accredited Business.

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