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Business Profile

Auto Maintenance

Auto Outlet of Ewing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is a buy here pay here establishment.The car comes as is, also has a warranty for 3 months.My temp tags expired August ****** My attempt to go pick up my plates failed due to the fact that they allegedly misplaced them.With that I was given a new temp tag. In a 3 weeks span I received 3 tickets in the mail.One in ********, the *******************, and **************The plates are on a Chrysler van which I am not driving, I purchased a ***** cobalt.Now they can not contact the person who they sold their car to and gave my plates to.Every time I call they hang up or tell me they will handle it. I never seen business conducted as such in my entire life.I'm racking up on tickets that aren't mine due to their negligence

    Business Response

    Date: 09/09/2024

    **** bought a car here..  one of our employees accidently put her plates on the wrong vehicle.  we were not aware till **** got tickets in the mail .. since then, she now has her plates on here vehicle the other customer has their plates.,,and we paid all the outstanding tickets this has all been resolved thank you ****

  • Initial Complaint

    Date:12/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 9 I Dropped My 2013 BMW Keys Off To Ewing Auto Outlet Asking For My Vehicle To Be Towed From **** ******** ****** To Avoid Any Extra Damages Then I Watch The Owner Mike Drive Up In My Car From My Home Back To The Car Dealership Mentioning That’s Something Went Wrong With The Cars Turbo Shaft It’s Been Almost 2 Long Months Now And After December 20, 2022 He Told Me Not To Make Any More Payment Until The Car Repairs Are Done ???????

Auto Outlet of Ewing is NOT a BBB Accredited Business.

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