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Business Profile

Roofing Contractors

Magic Roofing and Siding Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

This profile includes complaints for Magic Roofing and Siding Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Magic Roofing and Siding Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      job done on 3/8/21 warranty is 15yr The flashing blew off on the left side of the house and I called them about 5 times and never came out to replace it. A storm ripped it off.

      Business Response

      Date: 06/11/2024

      Hello, this is **** for Magic and we received a complaint for the facia blow off for the wind and were gonna send one of my guys today to fix the problem and everything be OK

    • Initial Complaint

      Date:12/21/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      about 3 years ago Magic Roofing and siding replaced my roof. My roof has bad leak and have been trying to call. No answer ever, left 5 VM already and company has not contacted me in anyway. I have a 50 years warranty and 10 or 15 years workmanship. I want my roof leak fix. My new bathroom now has water stains on the ceiling and the new insulation in the attic is now wet.

      Business Response

      Date: 01/15/2024

      PLESEN CALL ME  **********  FOR   SHEDULE  FREE  REPAIR

    • Initial Complaint

      Date:10/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Complaint: 20767406

      I am rejecting this response because:

      Nothing was resolved 

      Regards,

      *************************************d for the laborers to install the siding and all material provided by owner from Marvic Supply. To ask for more money to continue after false information was reported from workers who showed up on 07/03/2023, was not the right thing to do. Deposit for $3,750.00 is requested to be refunded. Job was never started. No costs were incurred by Magic Roofing and Siding, **** for any material or labor.

      Business Response

      Date: 11/28/2023

      This homeowner particularly we asking for more money because the job and the contract is more staff asking if we asking for more money and the guy say forget it youre gonna do the job by himself and he load the deposit because he wants to continue with the contract Im to my ************************** And **********;

      Business Response

      Date: 01/16/2024

       

      We spoke to the Consumer; we are able to send them $1500 in the Mail next couple days. We need the Consumer address.

       

      ************

      Customer Answer

      Date: 01/16/2024


      Complaint: 20767406

      I am rejecting this response because:

      This company did absolutely nothing for me other than take our $3750.00.

      Regards,

      *************************************

    Magic Roofing and Siding Inc. is NOT a BBB Accredited Business.

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