We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Auto Parts

AutoCouture Motoring LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company Purchased from: Autocouture Motoring Date of purchase: May 1 2023. Amount paid: $ ********. Product purchased: Recaro SR-7 GU 100 Seats x2. Order #: **** -- May 1st I purchased two Recaro seats from Autocouture.com. At the time of purchase the seats showed in stock. I ordered them and was expecting them the next week. The following week I received a call saying the seats were out of stock and it would take about 4-6 weeks. They asked me if this was okay, and I told them yes. --June 23rd I sent an email asking when my seats would arrive. The following day I received an email saying they where checking, but imagine they should be arriving soon. --June 28th I sent a follow up email asking for updates. I received no response. --Some time within this time I made a phone call asking when my seats would arrive and I was told about 2 weeks. --July 26th I sent an email asking when my seats would arrive. They responded the same day saying they were waiting on an update from the importer, but that the seats had arrived state side July 5th. --August 3rd I sent an email expressing my irritation. I asked for some kind of compensation, and also that if my seats did not arrive by the end of August that I would cancel my order. I received no response. --September 5th I sent an email asking for my money back --September 6th I received an email saying that my seats were on a boat and heading to the US due to arrive September 15th. They told me it was too late to cancel my order, and they would send tracking whenever my seats cleared customs. I have not contacted the company since. I am seeking help to receive my money back from Autocouture Motoring. I am not interested in receiving the seats I ordered at this point. I have the email chain if it would help. Just send me an email and I can forward it to you. Thank you for your help,*************************

    Business Response

    Date: 11/14/2023

    After speaking with **************** and explaining that we do not control the shipment process of JDM Market Recaros, we gave him the option to reject the package when it arrived, and receive a refund,  or keep the seats.  Upon receiving the seats, **************** wanted to keep them so no refund, return, or escalation of the issue was necessary.

AutoCouture Motoring LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.