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Business Profile

Tax Return Preparation

DGS Business Solutions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This person assured me to be professional and trustworthy doing my taxes. I now have $10k missing and the tax payer is nowhere to be found. *** called his office on multiple occasions and his secretary states he is never in the office.

    Business Response

    Date: 03/30/2023

    WE FILED CLIENTS TAXES, IRS HAS MADE HER DEPOSIT TO THE PREVIOUS ACCOUNT ON FILE. IRS MADE THE DEPOSIT ON 2/23/23. HER ******** REFUND WAS DEPOSITED ON 3/27/23. WE HAVE ADVISED CLIENT TO CONTACT IRS SO THEY CAN RE-DIRECT HER FUNDS VIA CHECK. ONCE WE TRANSMIT TAX RETURNS WE HAVE NO WAY ON MAKING FURTHER CHANGES WHEN IT COMES TO THE DIRECT DEPOSIT. WE ARE MORE THAN HAPPY TO ASSIST CLIENT BUT SHE HAS TO PROVIDE A POWER OF ATTORNEY. LET IT BE CLEAR WE DO NOT HAVE CLIENTS MISSING $10K AS SHE CLAIMS. HER TOTAL TAX REFUNDS ADD UP TO $8,452 THANK YOU

    Customer Answer

    Date: 03/30/2023

    I have reached out to the *** several times about my continuous issues as they also advise me to reach out to the tax payer who has not shown face for his error. I am currently having the *** investigate where the funds have gone to as they were sent o a complete different account provided. The tax payer has not provided any information and the *** it is within my right to inquire about my missing funds. The *** is stating that he needs to figure it out on their end. 

    Complaint: 19615979

    I am rejecting this response because:



    Regards,

    ***************************

    Business Response

    Date: 04/18/2023

    Please advise, ********************* has received her both refund checks (Federal and **********) that She claimed lost.

    Customer Answer

    Date: 04/18/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***************************

DGS Business Solutions LLC is NOT a BBB Accredited Business.

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