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Business Profile

Tutoring

Prep For Success Tutors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tutoring.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/30/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This tutoring business offers one-on-one LSAT Tutoring which I employed their services back in October-November 2024. Their services charge $147 per hour, which was agreed upon, however I have been overcharged for 5 hours. Originally, they double charged me for my first session, then charged me for an agreed upon complimentary/make-up session, and finally in January - when I was no longer using their services - charged me for another 2 hour session. This brought upon a total $735 extra I am being charged. They immediately refunded the $294 charge from January, but I have continued to go back and forth with them on the remaining $441 which they have agreed I am owed back. I have been in contact with one of their management-level employees who keeps assuring me I will see the refund, but hasn’t transmitted said refund and when I asked for proof he sent me a screenshot of the January refund that was already issued months prior. Additionally, I feel as they weaponized emotional tactics, to which I pleasantly responded to, which I now assume was to further stall resolving the issue of this refund. The company has been stringing me along for more than 6 months so that I am now outside the window to dispute the charge from my credit card account and depend on filing a complain with the BBB to get back the money that was wrongly taken from me. I request a full refund, $1,617, of my entire service with them, given this absolute waste of time spent and emotional distress I have been under trying to fight for my wrongfully taken money over an expanded period of time and the extended manipulation they have put me through to avoid refunding these transactions. To add, their services guarantee an increased LSAT score to which my score resulted lower instead, further granting a full refund. Nonetheless, at the very least I expect the $441 I am rightfully owed that they have stolen from me. Attachments are unable to be attached below but can be sent if contacted.

    Business Response

    Date: 05/26/2025

    Hi BBB team,

    ***** ***** was able to resolve this with us.  We had a personal family death that took us away from work so it took us a little longer but we were able to clear up the confusion about her tutoring schedule and she was refunded the appropriate amount.  We have this all resolved and I called her to confirm that we're all set.  Thank you!

    Customer Answer

    Date: 06/09/2025



    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We were able to figure out the refund already

    Regards,

    ***** *****

Prep For Success Tutors is NOT a BBB Accredited Business.

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