We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Clothing

Freshpair.com, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Reviews

This profile includes reviews for Freshpair.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Freshpair.com, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • CHARLENE D

      Date: 05/31/2023

      I ordered a product from Freshpair on March 27, 2023. After 3 weeks of not receiving the product I notified them. The tracking number was in limbo. The amount of my order gave me free shipping. After numerous emails with J*** ******* *. about non-receipt of the item, I was told it would be resent. This time they added a shipping fee. Another email was sent and I received an email back that it was a mistake, and the shipping fee was rescinded. Weeks went by with numerous emails sent. On April 14, 2023 I cancelled this order and advised the fraud department of my credit card company about the problem, and instructed them that the $42.75 paid to them was to be returned to my account. I received a letter from my credit card company that included a case number, as an investigation would begin. $42.75 was added back into my account. Weeks went by still with no receipt of product. I kept in touch with my credit card company repeatedly, keeping them up to date. On May 30, 2023 $42.75 was released by my credit card company to Freshpair because Freshpair told them the product had been sent out on March 27, 2023. As of May 30, 2023 I still had not received what I ordered, and they took my money. This company in not reputable and their customer service is reprehensible. They're unreliable, and it caused me a great deal of anxiety, especially finding out that because their argument to my credit card company was "We sent the product" they received the money anyway. Other customers should not be treated this way. Please note that I have copies of all correspondence between myself and Freshpair.

    Freshpair.com, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.