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Business Profile

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Advanced Recovery Group LLC
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BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for Advanced Recovery Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Advanced Recovery Group LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About 2 months ago ARG Recovery contacted me regarding what they claimed was an outstanding bill to ******* in the amount of $1492.41. I told them that I had worked for ***** which was a subsidiary of ******* but I retired in 1992, and I have not had an account with ******* since my retirement. I have only a cellphone with ********* and have not had a landline with ******* in more than 20 years, and I tried to explain that to the debt collector. ARG Recovery insisted that it was my bill, and subsequently began harassment tactics. They call first thing in the morning before I get up, in the middle of the day, and after my bedtime even thought it is early evening. Each time they use a different telephone number ******************-638-0971) so they cannot be identified, and they leave a lengthy message threatening me with legal action if I do not respond. Most recently, they reduced the amount from $1492.41 to $447.72 and once again threatened me with legal action. I am almost 80 years old, and I find these calls very disturbing because I live alone, and a distance from my children. What can be done to resolve this matter and stop the harassment? For my personal safety, I do not want to change my phone number in case I need to contact a family member. They have provided me with a medical alert, but I still alone in my apartment. I do not want to stop answering my phone, but the constant calling and threats are very disturbing. I have saved one of the messages on my cellphone in the event that you need proof about the information I have provided. The message says I need to do the right thing and get this settled. Thank you for your assistance.

      Business Response

      Date: 05/09/2025

      Advanced Recovery Group did not contact you. You may be referring to a different business. We exclusively handle collections related to Merchant Cash Advances and do not collect on unpaid bills.

    • Initial Complaint

      Date:10/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Advanced Recovery Group alleges they have been hired by a company to collect a debt from my company. They have sent text messages, called and left voicemails to third parties unrelated to the alleged debt arising from the matter. None of these third parties have consented to receiving text messages or phone calls. These third parties are also family members. I have screenshots from of the texts that this Advanced Recovery Group sent without authorization and in violation of several laws including the Fair Debt Collection Act.

      Business Response

      Date: 10/23/2024

      Hello ***** *****,

      This is not a consumer debt, the Fair Debt Collection Practices Act (FDCPA) does not apply in this case as it is a commercial debt. However, we still adhere to compliance standards and extend the courtesy of resolving the matter in the most efficient manner possible.

      Numbers contacted are linked or associated to your account. Please reach out if you feel there is inaccurate information associated with your account.

      We encourage you or your representative to contact us as soon as possible to resolve the matter.

    • Initial Complaint

      Date:06/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/5/2022, I was alerted that an account was added to my credit report. I am not liable for this debt with *********** GENERAL and I do not have a contract with ADVANCED RECOVERY. The original paperwork was not sent to me before this debt was added to my credit report. This account is more than 7-8 years old. The Amount Disputed: $250.00. DO NOT RESPOND TO THIS COMPLAINT AS "VALIDATED". I AM FILING THIS COMPLAINT IS TO ENSURE THAT THE ACCOUNTS WILL BE PERMANENTLY REMOVED FROM MY CREDIT REPORT AND TO BE PAID FROM THIS COMPANY FOR THEM VIOLATING MY CONSUMER RIGHTS (FCRA). I WILL SEEK ATTORNEY REPRESENTATION GOING FORWARD.

      Business Response

      Date: 07/05/2022

      To whom it may concern,

       

      This is the WRONG Advanced Recovery Group LLC. 

      1. We do not report to credit bureaus.

      2. We do not have any account with *********** GENERAL and do not represent/service them in any capacity. 

      Please amend your complaint accordingly as we have no way to resolve this and did not report anything on your credit. 

       

      Thank you,

    Advanced Recovery Group LLC is BBB Accredited.

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