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Business Profile

Property Management

Deholtz Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son applied for an apartment at ************************* Loft on April 16, 2023. The following morning, ******** called him and said she said he was all set and could move in on April 21, 2023. He gladly accepted and said that all sounded great. Hours later, ******** called and said there was a "glitch" in the system and that someone had applied before he did and that the apartment was going to that individual. We contested that her verbal confirmation that he could move in was unfair. After all, we are talking about someone's place to live. We then spoke to *********************. We asked if they could lower the price of another unit since the error was on their part and not on ours. He adamantly stated that the computer controls the prices and they will not make any adjustments in price. I explained that our son was verbally told that the apartment was his and then hours later that was recanted because of an issue on their end. This is unethical and poor business practice. We consider this matter unresolved and are very unhappy with the poor customer service.

Deholtz Management is NOT a BBB Accredited Business.

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