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Business Profile

Light Fixtures

Gallery Chandeliers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Light Fixtures.

Complaints

This profile includes complaints for Gallery Chandeliers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gallery Chandeliers has 2 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/16/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product that was in stock on Tuesday May 9. I told them I need the order by Friday May 12 or Saturday May 13 the latest if its possible. They checked with the warehouse and told me its possible in charged me $1000 for a chandelier. When I called back Thursday to the ********** store of gallery home lighting, the manager picked up and told me ***** the sales agent that sold me the product wasnt available and she put me on hold and told me that the product wouldnt even be shipped out until next week Wednesday May 17. She was like I dont care what ***** said youre not getting the product no time this week. If you want your refund Ill give you a refund or else we cant help you and it was completely rude and unprofessional. I called back Friday to speak to ***** and the same woman put me on hold for ***************************************************************** on for another hour before I hung up, she told me ***** was on the phone and for me to wait. Tuesday May 16th I called again and I spoke to ***** and she said she spoke to the warehouse and they had a assured her that they would mail it out and told me she wasnt even in the office last week Friday so basically the manager was just being an unprofessional and putting me on hold. I looked at the reviews and they have all one star reviews so Im guessing the lie to people all the time just to make orders. Ownership should really look into this and do something about it but they probably wont because all they care about is money.

    Gallery Chandeliers is NOT a BBB Accredited Business.

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