We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fitness Center

Retro Fitness of Flemington, NJ

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ****************************** phone number is **********.My agreement number is 0898207238.I signed up to join the Retro Fitness in Flemington ** on 9/5/23. Two days later, I was charged the enrollment fee, first months dues, and sales tax which came to $76.76. On the 6th of each month, I was charged the monthly dues of $24.51. On 10/21/23, I was charged $49.00 the Retro Annual Rate Guarantee Fee. However, on December 14, 2023 my home gym location (the only location I signed up to attend) was closed without any warning or communication on Retros behalf. To say I am frustrated and unsatisfied is a gross understatement. I would like to be refunded $49.00 for the Annual Rate Guarantee Fee and I want my enrollment fee to be prorated, therefore giving me 75% of my enrollment fee back.If I had known the gym was going to close 3 months after signing up, I would have NEVER paid $125.76 plus $24.51 each month after that!Please refund my credit card for a total of $87 ($49.00 for the annual rate guarantee fee and $38 of the enrollment fee because I was only able to attend this gym for three months before it shut down).I drove to the physical location and the doors are locked and its empty. I called and the phone doesnt ring. I called ************* Solutions and they informed me that Flemington Retro ordered *** to not issue refunds for this site. Please help me get my money back. Retro Fitness is committing fraud via ************* Solutions. Thank you.

Retro Fitness of Flemington, NJ is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.