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Business Profile

Hotel Consultants

Ramada by Wyndham

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Consultants.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,I stayed at this hotel on Aug.10 and Aug.11. I experienced numerous issues with my stay there. And we came to a mutual agreement with the hotel staff that they will refund me $20 and ***** reward points, however, they only refunded the $20. I am still waiting for the ***** points. I have communicated about this issue with many representatives from Ramada, Wyndham ************* and ********************** Rewards, but I have received very inadequate responses from them. Please, help!Wyndham Rewards case number: ******** Wyndham ************* case numbers: ******** and ******** My Gold Rewards number: *********F

    Business Response

    Date: 08/28/2024




    BBB Case #: 22206271
    Hotel Site #: 07562
    Customer Care Case #: ********


    Dear Contact:

    Thank you for notifying our office of the concern filed by ************************* at the Ramada property in **********, *** 

    Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations. 

    We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations.

    After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. Once again, we apologize for any inconvenience this may have caused.

    If your offices require more information on this matter, please contact me directly at ************************************.


    *******
    Liaison, ********************************************** & Resorts, Inc.
    Office: ************

    Customer Answer

    Date: 08/28/2024


    Complaint: 22206271

    I am rejecting this response because:

    I have communicated with 3 parts of this organization ********************* Wyndham rewards and ************** and none of them wants to add ***** points to my rewards account. 

    The contracts that the above 3 parts have between each other should not be my concern.

    I am not asking for a large amount of money. We all know that ***** points are just some pocket change for these guys. So, please tell them to stop nickel-and-diming their Gold members, and to not be ridiculous, but be more hospitable!


    Regards,

    *************************

    Business Response

    Date: 08/30/2024


    BBB Case #: 22206271
    Hotel Site #: 07562
    Customer Care Case #: ********

    Hello *************************,


    Ref: 08023077

    Thank you again for your feedback regarding your stay, and we look forward to your next stay with us!

    I have applied the 6,000 Wyndham Reward points, as a goodwill gesture, to your account which you can use towards a discounted stay up to a free night stay, depending on availability. Please be sure to check online at www.wyndhamhotels.com/wyndham-rewards

    We trust that you will enjoy your next stay with us, and we look forward to helping you with your future travel plans.

    Thank you for choosing Wyndham Hotels & Resorts!

     

    Kind regards,

    *******

    Liaison, ******************************************************* & Resorts

    Customer Answer

    Date: 08/30/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *************************

  • Initial Complaint

    Date:08/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked this hotel because of the pool. We came from PA for a baseball tournament and staying two nights. The website shows ****************. When we pulled into the parking lot all we saw was an empty pool. I asked the front desk man about it and for a discount. At first he said he could and then after looking at my reservation he said there was nothing he could do. This was false advertisement!!!I have two children and this is what we planned on doing in between games.

    Business Response

    Date: 08/13/2023

    ************,

    BBB Case #: 20458236
    Hotel Site #: 07562
    Customer Care Case #: ********

    Dear Contact:


    Thank you for notifying our office of the concern filed by *********************** at the Ramada by Wyndham property in **********. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before August 16, 2023. As a company, were committed to delivering a great experience with every stay with us.

    Kind regards,



    *******

    Liaison, ********************************************** & Resorts, Inc.

    Customer Answer

    Date: 08/18/2023


    Complaint: 20458236

    I am rejecting this response because they did nothing to resolve the false advertisement!


    Regards,

    ***********************

    Business Response

    Date: 08/22/2023

    Hello Contact,

    BBB Case #: 20458236
    Hotel Site #: 07562
    Customer Care Case #: ********

    Dear Contact:
    Thank you for notifying our office of the concern filed by *********************** at the Ramada by Wyndham property in **********.

    As a thank you for your support, and as a goodwill gesture from Wyndham, we would like to apply ***** points to your Wyndham Rewards account.

    Please respond to this email with your Wyndham Rewards membership number, and we will be happy to add the Wyndham Points to your account.

    If you are not currently a member, please respond to this email advising you would like to be a member of our free Wyndham Rewards loyalty program and we will be happy to establish your account and apply ***** points as our way of saying Thank You for being a loyal supporter of our Wyndham properties.

    Thank you for choosing Wyndham Hotels & Resorts!

    Kind regards,



    *******
    Liaison, ********************************************** & ******** ****

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    got a hotel room 11/5/22 to 11/6/22. upon check in the guy in the office was trying to charge me for my serive dogs after i showed him my doctors note. When i went to the hotel room there was people staying at the hotel outside doing Cocaine right outside when i went inside the hotel room there was what it looked like bed buys. I tried to resolve this with the front desk guy who threw my debit card at me. I called the police and after the police arrived i have left the hotel beacuse i was not only harrassed by the front desk staff, was unsafe staying at a hotel with other guests doing drugs and not risk getting bed bugs. A lady who has been living there for 1 month also told me someone over doses two days prior in that hotel.

    Business Response

    Date: 11/08/2022

    BBB Case #: 18370317
    Hotel Site #: 07562
    Customer Care Case #: ********

    Dear Contact:

    Thank you for notifying our office of the concern filed by *************************** at the Ramada by Wyndham property in **********, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before November 14th. As a company, were committed to delivering a great experience with every stay with us.

    Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.

    *******
    Liaison, ****************************************************** & Resorts, Inc.
    Office: ************

Ramada by Wyndham is NOT a BBB Accredited Business.

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