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Business Profile

Interior Designer

Pleasant Barn Road

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interior Designer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear ************,My wife and I engaged ******************************* of Pleasant Barn Road interior design (4 Pleasant Run Road, **********, ** 08822; 646-901-2021) for window treatments in our home. The project was completed to the point of placing an order with The Shade Store for the manufacture and installation of the treatments. This was to occur in two phases. Payment was made in October 2022 to Pleasant Barn Road for each phase. To date only the first phase has been completed.The second phase, for which we paid Pleasant Barn Road $19,282.12 on November 1, 2022, remains uncompleted. Additionally, The Shade Store has not received the money from Pleasant Barn Road to manufacture the treatments.We have made dozens of phone calls and sent dozens of emails attempting to find out the status of our project or have our money returned. Neither ********************* nor any of her assistants at Pleasant Barn Road have responded.Please contact me if you require addition information about this report.Best regards,*******************

  • Initial Complaint

    Date:11/30/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

Pleasant Barn Road is NOT a BBB Accredited Business.

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