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Business Profile

Online Travel Agency

Hotels4Teams

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Travel Agency.

Reviews

Customer Review Ratings

1/5 stars

Average of 3 Customer Reviews

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Review Details

  • Review fromGreg M

    Date: 12/30/2023

    1 star

    Greg M

    Date: 12/30/2023

    The worst !!! I booked thinking today's date was the next date. I realised my error and within 5 mins. called the 800 number. They said there was nothing they could do to help me. the Hotel would have to call back. I called the hotel and cancelled the reservation for that day and rebooked for the next day. Then I called the booking company back and said that I had cancelled the reservation ... they never responded. I went to the hotel the next day as planned and they said that I had already checked in. ...Apparently the booking company (hotels 4 teams) booked me into the hotel at 7:00 am and booked me back out at 7:01 am. This was blatant theft. I sent them a note voicing my displeasure and have had no response.I am Surprised Marriott allows themselves to be connected to an organisation like this and I will be voicing my disappointment with ******** as well, as I spend several thousand $$ a year with them.

    Hotels4Teams

    Date: 01/03/2024

    We are sorry to hear about the difficulties you faced with your reservation. While our prepaid non-refundable rates are typically final, we understand that mistakes happen. Recognizing the immediacy of your situation, we have issued a voucher for the full booking amount, allowing you to rebook for your intended dates.This voucher should already be in your email. Please confirm its receipt and reach out if there are any further issues. We appreciate your feedback and are committed to improving our services for a better customer experience.Happy New Year and looking forward to serving you again!
  • Review fromHollie L

    Date: 05/22/2023

    1 star
    This is the worst company I have come in contact with. I booked a room at **************** in *********. After reading the reviews and looking at the photos I made the decision to book at another hotel still using the Hotel4Teams site. I booked a room at **********************. I cancelled my room at ****************...and the Hotel4Teams also cancelled my room at *** ** ** now they have over $700 in a matter of an hour. I called and spoken with a representative who booked me another room at *** * for another $421.00 and the rep said she would request a full refund.Hotels4teams does not want to.give me my money back instead they want to give me hotel vouchers. In the amount of $740.44. Unfortunately vouchers will not feed my family!! No one will call me back. I just needed a room...it should not cost me $1,161.88.This company is the WORST and I have read the reviews...many people have been ripped off by them with no resolution.
  • Review fromAmanda M

    Date: 02/25/2023

    1 star
    TOTAL SCAM! Booked a few weeks in advance & received confirmation email. showed up for my daughters softball tournament, and was told that they did not have a reservation and the hotel was booked. Contacted customer service, she then sent basically a screenshot of something she had typed out, to the hotel email. Which meant nothing to hotel staff. After dealing with this for an hour she finally told me they would have someone contact me in 24 hours. And even tho I was not provided a room for the night, they were still going to take the $200 for the cost of the reservation, since I didnt cancel in time I explained over and over again that I did NOT want to cancel their was no reservation to even be canceled. At this point I realized it was a scam and I ended up having to cancel my debit card while in another state. 10/10 would NEVER recommend using this site!

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