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Business Profile

Paving Contractors

ASAP Asphalt Sealcoating and Paving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paving Contractors.

Complaints

This profile includes complaints for ASAP Asphalt Sealcoating and Paving's headquarters and its corporate-owned locations. To view all corporate locations, see

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ASAP Asphalt Sealcoating and Paving has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/11/2024

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      David B.the Owner of ASAP came to my home give me an estimate on repaving my driveway and on March 27, 2024 we signed a contract for $12,000 for work to be completed on May 28, 2024. Mr. B. deposited the check on the same day. The contract indicates that the payment was received on May 28th, but that is an error.
      On May 22, I reached out to Mr. B. through a text message confirming that he would be coming on the 28th. He confirmed he would.
      On May 28th at 9:46am I texted Mr. B and asked him if he was coming to do the driveway. He texted back asking to reschedule for Friday May 31 because he was behind due to rain. I agreed.
      On Thursday May 30, Mr. B. texted me asking to reschedule for Wednesday. I texted back asking him to confirm June 5, to which he did not respond. I texted him again the next day to confirm June 5. No response.
      On June 4, I texted the customer asking to confirm that he was coming the next day. No response.
      On June 5, I called him and texted him. No answer and no return text. At 9:12am I received a call from a woman who said she is Mr. B.girlfriend. I do not recall her name. She claimed that Mr. B.will be doing the job soon. I told her at this point I that I want my deposit back for breaching the contract.
      On June 6, I received a text from someone identifying themselves as Mr. B.stating that either himself or his cousin would "definitely be in contact" with me. This is the first time a cousin was mentioned and have no idea who that person is.
      I have tried to call multiple times and Mr. B.doesn't answer. I have sent multiple text messages requesting my deposit back and to meet at a neutral location with no response.

    ASAP Asphalt Sealcoating and Paving is NOT a BBB Accredited Business.

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