Reviews

This profile includes reviews for BenefitWallet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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BenefitWallet has 4 locations, listed below.

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  BenefitWallet

  100 Campus Dr Ste 200 Florham Park, NJ 07932-1029

• 

  BenefitWallet

  150 Clove Rd Ste 5 Little Falls, NJ 07424-2139

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  BenefitWallet

  500 Ross St Ste 154-0510 Pittsburgh, PA 15262-0001

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  BenefitWallet

  200 Plaza Dr Fl 4 Secaucus, NJ 07094-3607

Review Details

• Review fromPiotr H

  Date: 02/10/2023

  1 star

  Piotr H

  Date: 02/10/2023

  Terrible customer service. The representatives are not knowledgeable and capable of putting you on a 90 minute hold, then disconnect. Their website recently had a week-long outage, which made reimbursements not possible. I've now been waiting 8 days for a reimbursement, where they promise 5-7 days. Your savings are eaten up by their high fees, while the company profits from not paying you anything like a reasonable interest on your cash. Do NOT use BenefitWallet to handle your HSA.

  BenefitWallet

  Date: 03/24/2023

  ****************,We apologize for the unsatisfactory service you received. . Rest assured that your feedback will be taken into consideration for us to better improve our service. After account review, were showing that the funds have been deducted on your account on 02/15. The funds should post in your bank account in 3-5 business days.Sincerely,The BenefitWallet Team

• Review fromKevin C

  Date: 02/09/2023

  1 star

  Kevin C

  Date: 02/09/2023

  this may be the worst run company in financial services. Unable to accept deposits for weeks. nobody answer the telephone. Fees for doing nothing. it seems like there are maybe 6-7 people who work there.

  BenefitWallet

  Date: 03/20/2023

  ******************,We apologize for the delays and the inconvenience this have caused you. We are exerting all efforts to have everything restored after the outage. After account review, we are showing that your deposit was posted 02/21. We have arranged for someone to reach out to you for any additional assistance.Sincerely,The BenefitWallet Team

• Review fromPeach R

  Date: 01/27/2023

  1 star

  Peach R

  Date: 01/27/2023

  They could not tell where was my reimbursement that I made to myself went! The said system was down. I requested reimbursement on Jan 10. Waiting for 10 days and got nothing. Called them they said it was on hold. Then they released it during their computer broke down. Until today Jan 27, I still haven’t received my money. Called them everyday, they could not tell me where my money went! May be they sent to themselves? It’s not small it’s $850! And I have my bills to pay. Horrible and unacceptable. I still need to call them again and possible to wait at least 30 minutes again. Will I get my money back?

  BenefitWallet

  Date: 03/27/2023

  Ms. *************** apologize for the delays and the inconvenience this has caused you. After account review, we are showing that the transaction has been completed on 02/14 and should have been posted to your personal account after 1-2 business days. Sincerely,The BenefitWallet Team

• Review fromLara P

  Date: 01/13/2023

  1 star

  Lara P

  Date: 01/13/2023

  not really even 1 star
  customer service only script reading, no help whatsoever
  took 3 months to uncover why we were locked out of our account - turns out someone who stole our identity & changed user & passcode wasn’t
  no monitoring of suspicious activity
  extremely poor customer service
  extremely poor company integrity

  BenefitWallet

  Date: 01/24/2023

  ****************,We apologize for the unsatisfactory service that you received. Rest assured that your feedback will be taken into consideration for us to better improve our service. Your account is currently being reviewed. We will contact you with an update once a resolution has been determined.Sincerely,The BenefitWallet Team

• Review fromMichael H

  Date: 01/09/2023

  1 star

  Michael H

  Date: 01/09/2023

  Horrible customer service all you can talk to is representatives the ones who actually do the claims will not respond. they have suspended my account card and cant give me an explanation why and no one answered the questions you have. i have submitted my documents that they requested atleast 3 times and all they say is they will resend it to be looked at..... Today after waiting on hold for over 50 minutes I finally got through to someone and they work from home so there was a baby in the background and she could'nt even hear me so she "accidentally" hung up on me. How convenient for them. Customer Service is horrible and I still cant even use my card.

  BenefitWallet

  Date: 01/20/2023

  ******************,We apologize for any inconvenience this may have caused you. After reviewing your account, we saw that your claim was denied because the document you submitted does not include the type of service you paid for. Screenshots from the portal for debit card transaction does not suffice as a claim documentation. Once you have the itemized receipt or explanation of benefits, you can reupload them online at mybenefitwallet.com so we can review it. Once the documents have been approved, your debit card will be reactivated in 1-2 business days.Sincerely,The BenefitWallet Team

• Review fromDan D

  Date: 09/08/2022

  1 star

  Dan D

  Date: 09/08/2022

  Without a doubt, the most incompetent customer service I have ever experienced. My reimbursement was placed on hold for reasons that no one could tell me. No one from Benefit Wallet ever notified me that there was a problem. My questions continue to go unanswered and they only provided me with canned responses.
  Honestly, whomever is running Benefit Wallet should be fired. Just Atrocious service!

  BenefitWallet

  Date: 09/21/2022

  ****************,We apologize for any inconvenience this may have caused you. For the security of your account, transaction submitted online may be flagged by the system as suspicious. When this happens, it will put the transaction on hold and an attempt to contact the member via their phone number on record will be made to confirm that the transaction is valid before it is released for processing. You can confirm that your contact information Is up to date online at www.mybenefitwallet.com to ensure that we are able to contact you if needed Sincerely,BenefitWallet Team

  BenefitWallet

  Date: 09/21/2022

  ****************,We apologize for any inconvenience this may have caused you. For the security of your account, transaction submitted online may be flagged by the system as suspicious. When this happens, it will put the transaction on hold and an attempt to contact the member via their phone number on record will be made to confirm that the transaction is valid before it is released for processing. You can confirm that your contact information Is up to date online at www.mybenefitwallet.com to ensure that we are able to contact you if needed Sincerely,BenefitWallet Team

  Dan D

  Date: 09/22/2022

  No one from Benefit Wallet contacted me, nor left a message that the money was "flagged" or on-hold. The status of my reimbursement continued to state "in process," on the website, indicating that it was in process. Benefit Wallet refuses to acknowledge that they failed to contact me and that there are systemic problems with their processes.

• Review fromChad M

  Date: 08/26/2022

  1 star

  Chad M

  Date: 08/26/2022

  Terrible customer service. Spent 30 minutes waiting for a customer service representative only to find that it was a complete waste of my time. Received a lettwe claiming that I had additional funds from my previous employer in my account. They ask for my social, email, address, and zip code,but cannot provide me any information regarding my account or help me with preventing my $ on my account to he abandoned. I have medical bills I plan on spending this money on, and now I have to wait for mail (7-10 business days) to verify myself despite providing even my social security number to the service rep! Feels slimy and I would not trust this hsa company with a penny moving forward. Terrible!

  BenefitWallet

  Date: 09/13/2022

  ****************,We apologize for the unsatisfactory service you received. A supervisor attempted to reach out to you to clarify any question that you may have but we are unable to access your account at point of call. Since you have contacted our service center, your account has been flagged so that your account remains open and any funds on the account, if any, will not be disbursed. Once you are able to authenticate your account, our contact center can assist you on how you can access the balance on your account.Sincerely,The BenefitWallet Team