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Business Profile

Hospital Supplies

ARMAC Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital Supplies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an arm brace from my doctor (having not idea of the cost). Later i received a bill for $254.73. I can get something just like it off amazon for $40. I tried calling the company, not only about the price but the fact that i can not use the brace. It rubs on my thumb and causes a blister. After calling 3 times they finally got back to me. They said there is nothing they can do. I am not the only person who thinks this. Their reviews are terrible.

    Business Response

    Date: 10/05/2023

    I understand your frustration, Armac does not set any prices, these are all done thru medicare.  Each product has an L-code to bill with. Insurance pays the contracted rate.  Unfortunately as an in network provider these are the rates we must adhere to.  If the brace is causing irritation we can definitely help with that and try our best to accommodate you.  I see there is a request for a refund, your insurance applied this to your deductible and I do not see any record of any payment.  If this is not the case please let me know.

    Customer Answer

    Date: 10/05/2023


    Complaint: 20625665

    I am rejecting this response because:
    I want to return the brace. I do use it because it is not comfortable and is way to much money. 


    Regards,

    *******************************

  • Initial Complaint

    Date:08/15/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bill for a wrist brace that my son received in December 2020 for a buckle fracture. I received a bill dated 8/8/2022 that said final notice. How am I supposed to check to see if I paid a bill that is almost 2 years old when credit cards have been closed and my bank record does not go back that far? I think it's crazy that they are trying to get payment out of me that is almost 2 years old. I pay my bills on time. I want this bill gone because I cannot verify if I paid it or not.

ARMAC Inc. is NOT a BBB Accredited Business.

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