We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dental Implants

Universal Dental Implant Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Implants.

Complaints

This profile includes complaints for Universal Dental Implant Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Universal Dental Implant Center has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Universal Dental Implant Center, for providing substandard care and allowing an unqualified treatment plan coordinator to act as a dentist, resulting in harm to patients. As well as, non dentists performing dental treatments on patients. I recently visited this facility for dental implant procedures. During my visit, the treatment plan coordinator, ******** ****, presented themselves as if they were a qualified dentist. They provided detailed treatment plans and made decisions about my dental care that should have been made by a licensed dentist. As a result, I experienced severe discomfort and complications from their poor advice and treatment recommendations.The coordinators actions included, but were not limited to:Making clinical decisions outside the scope of their qualifications Offering subpar treatment options that caused significant pain and discomfort Failing to refer me to a licensed dentist or seek a second opinion on treatment when it was clearly needed As a result of these actions, I have suffered unnecessary pain, complications, and unnecessary costs in seeking corrective care from another qualified dental professional. This treatment plan coordinator's actions represent a clear violation of patient care protocols, and I believe they have put other patients at risk as well.I request that the BBB investigate this matter thoroughly and take appropriate action to ensure that Universal Dental Implant Center adheres to proper professional standards and patient care. Additionally, I would appreciate any guidance on how I can further address this issue, including seeking a refund or compensation for the harm caused.

      Business Response

      Date: 03/10/2025

      Hi good afternoon BBB disputes team,

      After thoroughly reading and examining the complaint, there are a few things I would like to address. The first thing I would like to address, is that Universal Dental Implant Center dentists and other professionals employed by our practice are thoroughly qualified and have all documents to support this fact. We stand by our work here at Universal Dental Implant Center. Although I am understanding of the patient's complaints, comments, and concerns, this would also lead me to my next point. We have no way to reach out to the patient that has filed this complaint to discuss how we can resolve this issue. Nobody in our electronic or paper files goes by the name "**** ***". While I am aware that this is most likely being used as an anonymous name to file the complaint, unfortunately there will be no way to proceed forward. As stated by the anonymous individual who filed the complaint, the desired settlement of "Contact by the business" cannot be competed at this time due to the lack of information provided about the patient. We will be more than happy to cooperate and resolve this issue as soon as possible. Thank you for taking the time to read this. 

      Best regards,

      The Universal Dental Implant Center Team

    • Initial Complaint

      Date:10/16/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.




      Better Business Bureau:

      Please be aware that there was no communication between myself and the dental office after they refused to return my money for work not done. I sent my complaint to the credit card company with proof of work not completed and they refunded the money requested. The dental company only reached out after a negative ****** review.


      reference to complaint ID ********



      Regards,



      ******** ****** 

      Business Response

      Date: 03/10/2025

      Hi good afternoon BBB disputes team,


      I apologize to both the BBB disputes team and the patient on behalf of Universal Dental Implant Center for responding late to the complaint. There is obviously no excuse for this, but unfortunately we were short staffed up until this point. The resolution on this matter has been reached through communication with the patient by the name of Michelle Powell. Thank you for your time and thank you for understanding.
      Best regards, 


      The Universal Dental Implant Center Team

    • Initial Complaint

      Date:09/26/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6-7-2024, THIS COMPANY ,HAS TO RETURN THE MONEY THAT THEY ******* FROM THE FINANCE COMPANY,BECAUSE THEY FILLED OUT THE PAPERS FOR THE WORK THAT THEY WERE GOING TO DO FOR ME,MADE ME SIGN THE PAPERS FOR THE LOAN WITHOUT ASKING ME ANY QUESTIONS, BUT WHEN I GOT HOME IREAD THE PAPERS AND CALL THEM RIGHT BACK AND CANCELED, AND NOW I HAVE A ***** THAT IS NOT MINE, WHEN THE BACK CALLED ME ABOUT A PAYMENT I TOLD THEM THE SAME THING, BUT THEY KEEPSAYING THAT I" M RESPONSIBLE, SO I CALL THE DENTIST AND THEY KEEP SAYING THAT THEY ARE SENDING THE MONEY,BUT THEY NEVER SENT IT,THIS HAS BEEN GOING ON FOR A WHILE,I AM A CANCER PATIENT AND THESE PEOPLE ARE MAKING MY LIFE MISERIABLE.PLEASE HELP ME, I HAVE NO WHERE TO TURN. THANK YOU & GODBLESS.

      Business Response

      Date: 03/10/2025

      Hi good afternoon BBB disputes team,

      I apologize to both the BBB disputes team and the patient on behalf of Universal Dental Implant Center for responding late to the complaint. There is obviously no excuse for this, but unfortunately we were short staffed up until this point. The resolution on this matter has been reached through communication with the patient by the name of ***** ********. Thank you for your time and thank you for understanding.

      Best regards, 

      The Universal Dental Implant Center Team

    Universal Dental Implant Center is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.