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Business Profile

Mental Health Services

Ms. Alice's Center of Learning

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against Ms. Alice's Center of Learning regarding the discriminatory behavior, lack of transparency, and violation of HIPAA regulations that I have experienced at their facility. As a parent of an autistic child who was enrolled in their ABA therapy program, I am deeply concerned about the actions and practices of Ms. Alice's Center of Learning, which have had a significant negative impact on my daughter, our family, and our trust in the center. She falsely made up the fact and removed her from the therapy sessions.Initially, I brought to your attention the discriminatory behavior exhibited by Ms. ***** during my interactions with her. Her derogatory comments and lack of empathy towards my child's autism were highly distressing and completely unacceptable. Furthermore, Ms. ***** made false claims regarding my daughter physically assaulting one of her therapists, and she refused to provide access to the center's camera footage to substantiate her allegations. This lack of transparency raised concerns about the integrity and truthfulness of Ms. ******* statements.In addition to the aforementioned issues, it has come to my attention that Ms. ***** also violated HIPAA regulations. During one of my visits to the center, she publicly discussed my daughter's healthcare information, blocking my way and disregarding patient privacy in front of other individuals. This violation of HIPAA regulations further erodes my confidence in Ms. Alice's Center of Learning and raises significant concerns about their adherence to legal and ethical standards.

Ms. Alice's Center of Learning is NOT a BBB Accredited Business.

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