We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Septic Tank Contractors

Tri-State Pump and Septic Supply LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Septic Tank Contractors.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Mona S

    Date: 10/28/2024

    I have a two-year service contract with Tri-State Pump and Septic Supply LLC. The lid to a tank wasn't secured, allowing vegetation, rain water, and animals into the tank. I contacted the company in July of 2024 to request a service appointment to secure the lid properly. I was told that because I had a service contract, and was already scheduled for service in September, they weren't able to come any sooner. The maintenance service was completed in September, however they never secured the lid. After a dozen combined phone calls and emails requesting the lid be secured have been unanswered.

  • Michelle P

    Date: 10/10/2022

    I am sharing my experiences as a last resort to unresolved issues with this company. I have been a customer with a yearly maintenance plan since 2016. Last year, when I received my maintenance bill it had increased by $100. I called and was told by the new owner, ***, that this was the first increase in 12 years. I shared that my issue was not with the increase but merely that customers were not made aware of the increase. Most recently, when work needed to be completed on the system, we were very communicative with the owner directly and other staff as the requests were based on a recent septic inspection. We even sent a copy of the inspection report so that there was no confusion. On the day the work was being done, I was contacted by a panicked staff member stating that the technicians were unaware of the scope of the job. We had several emails directly with the owner and additional phone conversations with other staff to confirm the work that was to be completed. As a result, we were billed nearly $1,000 over the estimated amount. I have contacted the owner once again to share my dissatisfaction and express my opinion that Tri-States business practices are underhanded; however, the owner, ***, disagrees. I have made him aware that I would be sharing my experiences online, and his response is, Thats your prerogative. I will never work with this company again, and I would caution you to avoid them as well. I am never opposed to paying a fair price for jobs that are completed or working with contractors who are honest and dependable. Tri-State is not on of those companies.

Tri-State Pump and Septic Supply LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.