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Business Profile

New Auto Parts

XTR Performance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a CarPlay retrofit from the business listed above, CarPlay Retrofits, for my Porsche Cayenne on June 13th, 2024. I was sent the parts as ordered, but once installed, they were not functional. Myself and my husband made contact immediately, and despite attempts to troubleshoot the issues, it remained dysfunctional. The company, CarPlay Retrofits, requested that we return the item along with the head unit from the vehicle for repair. We did as instructed. Months passed and my husband maintained contact while we were strung along. We requested to just have our original unit returned and a refund. After reaching out numerous times again, they explained that they did not have my unit and they had sent it to someone else. They stated that it would be returned to them, then they would ship my unit. They have since cut off all communications, and my vehicle has been left without any head unit at all for the past 8 months. I need help in resolving this issue as well as ensuring this doesn’t happen to anyone else again. The initial purchase was for $641.95. It is going to cost me hundreds of more dollars for me to replace the unit in this vehicle now since they have the original, so all in all I will be out a couple thousand dollars.

XTR Performance is NOT a BBB Accredited Business.

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