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Business Profile

Skilled Home Health Care

VNAC Community Center Freehold

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is with VNAC Community Health Center Freehold, NJ On Dec. 15, 2023 I had a blood test at ******* in Freehold and paid the bill of $415.80. At my next doctor's visit in April 2024, I was told that I should not have been charged for the blood work. The medical coding was incorrect and they will contact ******* with the correct code so can get a refund. In the meantime there were many calls between me and VNAC and me and *******. In August 2024 Jenny from VNAC called me and said everything is straightened out and ******* will issue a refund but it will take some time. In December 2024 I contacted ******* and asked about my refund. I was told that they have record of speaking with VNAC in August but was never given a new medical code. ******* billing said that once they get the new code I CAN be refunded. When speaking to VNAC I was told that when being admitted for a blood test, a paper is signed stating I am responsible for any amount not covered by insurance. It seems to me that once VNAC heard this they didn’t bother to provide a code and just gave up. I have since filed a complaint with Eric at VNAC. I was told that Samantha R. will be working on this. I tried to call her but my messages were ignored.
    In the meantime on August 30, 2024 I had to get another blood test. I was billed $533.40 and I did not pay it. When I spoke with VNAC I was told they would take care of it for the incorrect code was submitted for the second time. In December 2024 I received a call from Melissa saying she is working on my case. Today January 7, 2025 I called and left a message for Melissa. The receptionist told me to call *******.
    My medication requires periodic blood tests. Today I received a ******* Collection Notice. I now must stop my medication for ******* will not service me.

VNAC Community Center Freehold is NOT a BBB Accredited Business.

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