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Business Profile

Watch Repair

The Watch Stop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Watch Repair.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Left watch to be repaired, owner could not repair it.
    I attempted to get the watch back but storefront is always closed and no way to contact business. According to reviews many others have had the same experience.

  • Initial Complaint

    Date:04/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my watch for repair at the end of January 2023, beginning of February 2023 and have been trying to get it back but he is never opened when I stop. I have called the police and they cannot do anything they said. I have a belief that he stole my watch and is reselling it or resold it. I brought it to him to fix because it needed a new battery and he never returned it, I have left messages, reviews, tried calling numerous times and nothing. My watch has been stolen and he is never there.

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November of 2022 I took my watch to The Watch stop to get a new watch band put on. The man working broke my watch and said he would take care of it. No money was exchanged. I have been trying to pick my property up since the then. No one is ever at the location or answers the phone. I just want my property back.

  • Initial Complaint

    Date:02/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the beginning of this month, probably days after the 2nd of February. I do not remember exactly because went there a few times to find them closed, with the open sign displayed.??? I needed to bring in my mom's watch for a new ******** Had used this business many times before and happy with their service.He checked to tell me the watch was not functioning because one of the hands is bend and/or a battery maybe needed. Now this needed more time to be looked at so this would be ready tomorrow, okay. I went back two days later to find about four people ahead of me waiting, only to find after ten minutes the watch stop empty and people frustrated because even trying to call this business there was (and still) no answer. I have attempted to reach them by phone with text messages as well, no response; ************** - mailbox full, ************** - open for leaving message or text, all silence, no response. ****************************************************************************************

  • Initial Complaint

    Date:02/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have left some jewelry to be fixed and the owner hasnt been there. I tried calling his business number but its out of service Id like to know how will I get my jewelry back

The Watch Stop is NOT a BBB Accredited Business.

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