We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Legal Document Help

De Sapio Dual Citizenship Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Document Help.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Began to apply for dual Italian American citizenship on May 6, 2021 and sent payment via credit card of $2,250. Since then he has not provided proof of filings and I have found that he has done this to other clients. I wish to file a complaint to warn others and to obtain a refund for services I never received.

  • Initial Complaint

    Date:03/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed agreement for Italian dual citizenship services along initial payment of $2500 in January 2020. The first step in the process was for DeSapio to collect the necessary supporting documents for “citizenship by descent” but during this four-year period very little has been accomplished despite various assurances that we are nearly ready to present the necessary documentation to the Italian courts. Key documents, including a birth certificate for my grandfather who was born in Umbria and my father’s birth certificate were not obtained. Reports that all documents were available and the necessary translations were ready were false. Most recently, an apostile required to certify a Certificate of Nonexistence of Record (verifying that my grandfather did not obtain naturalization as a US citizen) was reported to be in-hand last October during a phone conversation - but later learned that the request was issued on February 2 (following that phone call). On February 23, 2025 I sent Mike De Sapio an email listing all that I have discovered regarding missing documents and numerous other matters that indicated he has not delivered on agreed upon services or any interim promises regarding these items.

    I also requested a full accounting of the status of the documents, their translations, apostile, etc or full refund of initial deposit ($2500) and is clearly consistent with the signed agreement which states “in the event that the Provider is unable to retain all the necessary documents required for the client’s dual citizenship application .. the Provider shall issue a refund of the client’s retainer monies less any out of pocket expenses.

  • Initial Complaint

    Date:08/02/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Family contracted with company to obtain dual citizenship, owner accepted money, and given personal identification documents from entire family- birth certificates , drivers license, social security numbers, passports and power of attorney. Owner claimed we had a court hearing, approved for Italian citizenship set up accounts with the Italian consulate- multiple states, perpetrated lie after lie. This includes another family. He refunded my payment - not my sisters $3700. We requested our documents- we gave him ancestry records and our personal identification records. He provided us with a fake *** tracking number. No package picked up, **** Desapio has not responded to multiple requests.

De Sapio Dual Citizenship Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.