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Business Profile

Chimney Repair

AAA Apex

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chimney Repair.

Complaints

This profile includes complaints for AAA Apex's headquarters and its corporate-owned locations. To view all corporate locations, see

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AAA Apex has 2 locations, listed below.

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    • AAA Apex

      null Garfield, NJ 07026

    • AAA Apex

      61 Malcolm Ave Garfield, NJ 07026-1523

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/09/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 5, 2022, AAA Apex Construction came to our home to give an estimate on repairing a leak we had in the roof. At that time, it was raining and apparently, the inspector DID NOT go up on the roof for a visual inspection. That is an unacceptable way for an inspection. We were not home at the time so we were not aware of that. ****** wrote up a contract to fix our issue with a price of $2200 and a $1000 deposit required. We wrote a check for $1,000 and they arranged a date to go fix the roof.When ****** (the worker who wrote the contract) arrived to the job, he called my wife and told her that now that he had a chance to get up on the roof, it appears a lot more work will need to be done and now the price will be $10,000!!! That number was way out of our budget and if he had originally told us that amount, we never would have signed a contract with them! Absolutely not.My wife told ****** to leave and forget it that we cannot afford that and will not have them repair the roof. We asked for the deposit back and were told he had to contact the office.The next few days my wife went back and forth with ****** about returning the deposit and he said the office had to handle the return of the deposit. We waited patiently until November 7, 2022 (a month later). I finally had an appointment with them at their office to get my deposit back. I drove to their office in Garfield because they said if I arrived between 5:30 and 6:00 pm, they would give me the money.It is an hour and a half ride and when I was about 20 minutes away, I alerted them I would be there shortly. They responded no one was in the office. So now I had to turn around and drive back home. A waste of gas and tolls! And NO DEPOSIT RETURNED!They come in with a low ball proposal, take your deposit and then jack up the price when they arrive to do the job.

    AAA Apex is NOT a BBB Accredited Business.

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