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Business Profile

Plumber

Jersey Boys Plumbing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday April 8th 2023,I called Jersey Boys plumbing out to clear my pipes which were backed up we agreed on $740. After 15 minutes it was displayed my pipes were clear, the driver left, I immediately ********************** inside to shower, look in the basement flooded again, got them back out about 4 hours later and the tried again unsuccessfully my alternative I was told was to dig my yard up for $5500 which seemed to outrageousl so I called another company which the came out and fixed the problem in 20 minutes, I thought *************** the owner would at least meet me halfway with what he charge me for an incompleted job but after our many phone conversations he accused me of trying to take him for momey, Im just asking for what is fair, please help.

  • Initial Complaint

    Date:02/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jersey Boys Plumbing was called to resolve brown/dirty water coming out of faucets/tub. After looking into it, the employee advised a water flush would fix the issue but the water heater was not up to code and needed three upgrades prior to being able to work on it. I asked for the total price was told two options: first that included the flush that I was told would resolve the issue. The final option was over $4,500 to install a new water heater, which the employee specifically said is always included as an option but not necessary in this case. I chose the second option, as I needed the water cleaned up as soon as possible, so I paid $1,913.84 (Invoice ********). Before the employee left, I showed him the water was still coming out brown and he assured me sometimes it stirs up a little extra rust and it would clear up in no time (1-2 days ***** I continued to run water for almost 4 days and the water never cleared up. I called the employee back and they said sometimes it will not fix the problem, and I could install a new water heater now for the original cost of $4,500. So the $1,913.84 I paid was for absolutely nothing, and did not, as promised, fixed the issue. I would have never paid for anything if I knew there was a chance it would not work. I would have never had to pay extra to bring it up to code. I would have never done business with this company if they said from the beginning this would not fix the issue. When the employee came back, he almost sounded like he was aware the first part of work would not have worked, even though I was told it would. This is a borderline scam where they promised work that would resolve my issue and it did not. I contacted them and their response was well you agreed, so it is what it is.. Their website also includes a 100% satisfaction guarantee, that they did not wish to uphold.

Jersey Boys Plumbing is NOT a BBB Accredited Business.

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