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Business Profile

General Services

Service Specialties

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 8, 2022, I took my ATV to Service Specialties for an oil change and preventive maintenance check. I also asked *** - the owner - to check my trailer as the driver side wheel had too much movement. He did and suggested new hubs on both trailer wheels because the bearings were missing. He said he could fix my trailer. I asked him if he had repaired trailers in the past and he felt confident repairing the trailer. On November 8, he called to ask if I could pick up the parts needed from Auto Zone on Saturday morning. He was supposed to order the parts that Friday evening; but he never did. I had to go to the shop and then he called Auto Zone to order the parts. I paid approximately $150 for the new hubs and they delivered the parts to his shop. I picked up my trailer on November 18 and paid $480 for the repairs. I noticed the hubs were missing the dust caps and I noticed the work appeared to be questionable. My main concern was safety. He said "it should be ok, that he had to "jury rig" the parts and axel. I was very concerned and he said that someone should follow me on the highway to be sure. He then admitted that he does not repair trailers. On November 21, I took my trailer to Franklin ******** for inspection. They said the work performed by Service Specialties was poor quality and workmanship and that it could cause a very dangerous situation. In fact, they would not allow me to drive the trailer. It had to remain on their lot due to the safety issues. They proceeded to fix my trailer and it costed me $450. I spoke to *** at Service Specialties and he refused to give back the $480 that it costed me to fix my trailer.

Service Specialties is NOT a BBB Accredited Business.

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