We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Therapeutic Massage

Hand and Stone Massage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Therapeutic Massage.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been a member for many years of this chain. Over the years and thanks to the pandemic I built up a large balance of packages. Ive been redeeming them catching up with no issues until recently. There was some sort of a problem with my "home" location Deptford where I originally signed up for my membership. For unknown reasons Deptford was unable to bill my card and canceled my membership without notice. It was the glassborow location that informed me of this when I cam in for my regularly scheduled service. They were quick to suggest I reinstate my account sign signing up at their location. This allowed me to get member pricing the the service I had already completed that day. Unfortunately this has ended up being quite detrimental to me. By signing up at a new location my packages apparently remain inactive and are not restored. Glassborow suggested I take this matter up with Deptford whwever they informed me they are unable to help now because my membership is now active at the Glassboro location. They seam to have lost track of many of the packages I had (Previously I had about 10 packages pre-paid) but they were still showing two packages inactive. The only option offered at Deptford was to cancel the glassboro membership then reopen again at Deptford which wound;t be a big deal except the the fact glass borrow also charged me a new enrollment fee this I'm told by Deptford isn't necessary and never charged at their location.

    So get being a member for many years and mostly redeeming my services at the glassborow location I'm now out the cost of the enrollment fee plus at least 2 pre-paid packages that were lost in the process. I would appreciate the enrollment fee being refunded and the two packages bring restored by the glassborow location.

Hand and Stone Massage is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.