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Business Profile

Moving Companies

All Points Moving and Storage
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had reserved their service with a deposit but decided to cancel. Their contract indicated 100% moneyback if cancelled in writing. I emailed them, and they said they would send a check. I confirmed my address and did not receive a check for over a month and a half. I now am at my new address and would like the money back.

    Business Response

    Date: 06/21/2023

    Thanks for keeping us updated on the situation. Understand that unforeseen circumstances can sometimes cause delays, and we appreciate your efforts to rectify the situation promptly. We spoke with client and reissued a check to the new address. Customer will be receiving it soon. We have a commitment to ensuring customer satisfaction and we look forward to serving you in the future. Please don't hesitate to reach out if there's anything we can do to assist you further.

    Customer Answer

    Date: 06/27/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* They were courteous and quickly sent a check to the new address to resolve the matter. I find that this resolution is satisfactory to me. 

    Regards,
    ***** *******

  • Initial Complaint

    Date:09/29/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I packed almost everything myself--73 boxes. All Points packed my tower computer, its accessories, my 65" TV, an Ikea table, and my Breville toaster oven. They lost or stole my toaster oven.

    Business Response

    Date: 10/03/2022

    First, we would like to apologize for any inconvenience the customer has endured during the move.
    It is never our intention that customers will have a less than satisfying experience.


    Per federal and state regulations carriers must not pay any claims voluntarily unless filed in writing
    within the time limits allowed by law and after filing requirements have been met. Therefore, we
    must refer all our customers to file a claim with our 3rd party claims company CSI so that it can be
    reviewed and addressed in a timely manner. We have contacted CSI and requested they initiate a
    claim file to allow the customer to file a claim as required by the law. On 09/30/22 the customer was
    registered in their system and emailed the login credentials and information required to properly file
    a claim. The claim login information sent to the customer allows filing a claim for loss, damage,
    delay, overcharge, and any complaints. All the above can and must be compensated through the
    claims process as required by federal regulations.


    For further assistance with filing claims the customer may contact CSI directly at ************ or
    via email at ******************* Please provide Claim ID ******** when contacting CSI.

All Points Moving and Storage is BBB Accredited.

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