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Business Profile

Cardiologist

Mulkay Cardiology Consultants at HNH

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cardiologist.

Complaints

This profile includes complaints for Mulkay Cardiology Consultants at HNH's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mulkay Cardiology Consultants at HNH has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Incident: May 5, 2025 Time of Appointment: 9:40 AM Provider: Dr. Scott R. Practice: Mulkay Cardiology Consultants Phone: (***) ***-**** Detailed Description of the Problem: On May 5, 2025, I had an appointment scheduled with Dr. Scott R. at 9:40 AM. Before booking the appointment, I called the office twice to confirm that they accepted my health insurance. Both times, I was clearly told that Dr. R.  was in-network with my plan, and I proceeded with the appointment based on that information. On the day of the visit, I took time off from work and drove to the office. After arriving and checking in, I was told by the front desk staff that they do not accept my insurance. I was not informed of this before the appointment, despite confirming it on two separate occasions over the phone. The doctor did not see me at all. I wasted my time, used a day off, and incurred unnecessary stress due to the office’s lack of communication and misinformation. When I asked to speak with the office manager or someone in charge, my request was dismissed and no one followed up or offered a resolution. This behavior is highly unprofessional and misleading. Patients rely on accurate insurance information to make medical decisions, and this office failed to provide that. Resolution Requested: *A written apology acknowledging the error and inconvenience. *A full explanation of why I was misinformed about insurance acceptance. *A review of office procedures to prevent this from happening to others. *Assurance that no charges will be applied to me, since I was not seen and the visit was misrepresented.

    Mulkay Cardiology Consultants at HNH is NOT a BBB Accredited Business.

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