Collections Agencies
Kehoe Financial GroupThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 12 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/02/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a request without any other information pertaining to 2 traffic violations in ******* ***** asking for $421.55 for each. I called and asked for evidence, they sent the front page of 2 pdfs from 2022 claiming I had ignored the demands. I asked for more information associated with the arbitrary demand amount and this then miraculously dropped to $500 by the end of the week. I questioned this again and asked for evidence in the form of the official demand where it states a maximum amount could be charged, this then again dropped as per the legal maximum on the letter to $415 for both alleged offenses. I then sought to find a final solution offering, a settlement of 75% of the amount, based upon the fact I have never received any official documentation to allow me to appeal nor anything else I requested to determine the legitimacy of this. The business is now saying I wont pay, that is 100% inaccurate, I am trying to settle but they wont ever send evidence to support their position in terms of payment.Business Response
Date: 12/05/2024
Upon receipt of this BBB complaint, Kehoe Financial Group has reviewed the complaint as well as supporting documentation. The settlement offered by the complainant was not approved by our client. This account is now closed in our office.Customer Answer
Date: 12/05/2024
Complaint: 22630090
I am rejecting this response because:
No reason has been given for my offer being rejected and no evidence has been provided that the Municipality referenced as the client rejected the offer.One line responses that never included any of the requested evidence the Municipality rejected any offers cannot be accepted as reasonable.
How can I be sure there is even a legitimate claim from the Municipality when no evidence is introduced outside of a pdf letter alleging an offence? A letter that I never even received. Nor proof it was never returned to the sender, as required by law.
It is not unreasonable to expect some evidence when 2 different arbitrary amounts have been requested without evidence being provided for them.
Regards,
******* **********Business Response
Date: 12/09/2024
The complainants offer of settlment was rejected by our client. We have previously emailed the complainant the original ticket along with other information regarding the traffic violation. As previously stated, this account is closed in our office.Customer Answer
Date: 12/10/2024
Complaint: 22630090
I am rejecting this response because:
The information offered was very basic with no real evidence being offered to answer legitimate requests for it, nor was there ever any evidence provided of the offer being declined by the client. The fact that an original demand was made for more than $840 which was then just dropped to $500 but with a time bound condition after some questions were posed and then again to $415 after it was pointed out that there was a legal precedent stated on the demand, does raise concerns about the legitimacy of this claim for payment.There was and is a desire to settle this matter but there must be clear, fact and evidence based two way communication to get there.
Kehoe has offered no pathway towards a reasonable resolution, to merely say it is closed with no guidance on next steps towards resolution is not at all helpful.
So my question would be: What are the next steps and how does this get resolved fairly and amicably?
Regards,
******* **********Business Response
Date: 12/12/2024
The decision to accept or reject any offer remains solely at the discretion of the Municipality. As previously communicated, this account is closed in our officeInitial Complaint
Date:11/14/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been repeatedly contacted by about a debt we owe to ********. I have clearly stated that we owe no debt to ********, ********s information is wrong, there were many issues with our account that were never addressed. ******** has filed for bankruptcy I do not have access to any of the accounts associated.Business Response
Date: 11/21/2024
Upon receipt of this BBB complaint, Kehoe
Financial Group has reviewed the complaint as well as supporting documentation. Proof of payment of the debt has been requested on several occasions and has not been provided. Upon receipt of the requested information, the account will be reviewed further.Business Response
Date: 11/22/2024
******** has no record of receiving payment for amount due. The account can be closed with the proof of payment of the debt.Customer Answer
Date: 11/22/2024
Complaint: ********
I am rejecting this response because:The fact that they just say the same thing over and over again shows how this is just a shake down. I OWE NO DEBT TO ********. I do not have proof of payment, I do not have access to any accounts associated with ********. Show me where the the contract that I signed with ******** that I must retain proof of payment. I had no reason to believe I would need to show proof of payment at a later date. Its impossible to know where the incompetence ends and the criminal acts begin with ********. They are trying to intimidate me into making a payment I do not owe. All of this is just a continuation of my experience with ******** BEFORE the company went bankrupt because of incompetence and criminal activity. There was always issues with the accuracy of my account that I brought up to ******** time and time again with no corrective action on there part. There account information is wrong, That's not at all surprising to me given the issues with my account and the systemic issues with fraud at ******** in general. Its my word against theirs? I am a homeowner with impeccable credit and no criminal history, They are a bankrupt business with mountains of evidence of wrongdoing. This is harassment! I demand a written apology and a statement that they will cease and desist the pursuit of this erroneous debt. I wonder how many more are experiencing this harassment from ******** and Kehoe Financial Group?
Regards,
**** ****Initial Complaint
Date:09/05/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
original amount sent but not collected: $ 161.73
amount claimed now : $ 450
settled offer; $ 350
I want them to accept $ 350 and send me a letter saying no further claim will be made regarding this fineBusiness Response
Date: 09/06/2024
Upon receipt of this BBB complaint, Kehoe Financial Group has reviewed
the complaint as well as supporting documentation. The complainant was informed that the minimum amount acceptable for settlement is $450.00. His offer of $350.00 was not approved.Customer Answer
Date: 09/06/2024
Complaint: ********
I am rejecting this response because:
The Milan city hall they represent, never answer my email and
didnt take the wire I sent though bank of america of $ 161 a long time ago
Kehoe Financial Group is trying to rip me off because an
original amount that I sent, was not received by the Milan city hall because
their system didnt work, what is not my fault and they never answer my email asking for an alternative payment method. I have all the document proving I tried to pay several times.
I will escalate this to the court so Kehoe Financial Group can come and
explain why they didnt want to accept my offer of 350 to settle this
****** ********Initial Complaint
Date:08/27/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am demanding complete release from payment demanded by Kehoe Financial Group (Reference # ******, Protocol # ******; letter dated August 2, 2024) related to a traffic violation issued by the ************ ** ******
On August 24, 2023 we received an email from our rental car company regarding a traffic violation allegedly committed on July 21 or July 22, 2023 while driving in the Milan area. The total fines were estimated at less than 100 euros, and there was a link for online payment. Neither the email, nor the ************ ** ***** online resources provided any evidence or other documentation supporting the claim against us. We spoke to a local lawyer in Italy, who in turn called the ***** ********* ******* The Police confirmed that we had only received an unofficial notice of a ticket that had not yet been issued. It would not be possible to pay the ticket until we were properly notified at our postal address. The Police further clarified that the notification period after which the ticket is void is 365 days. I have this saved in writing. I have received no further correspondence from the ***** ********* ******, nor our rental car company since. I did not receive a ticket within the 365 issuance period.
In August 2024 we received a letter from the Kehoe Financial Group, which demands an arbitrary $291.84 to resolve a purported traffic issue. The letter does not contain the same reference numbers as our initial email from the rental car company, nor any other supporting documents or evidence whatsoever that would allow us to confirm the ticket or ascertain our rights. Further, the letter does not contain any indication that the ************ ** ***** had tried to contact us with an official ticket or other correspondence within the 365 day statute of limitations under law.
Kehoe Financial Group is attempting to collect on a ticket that is void under local law. I demand full release, confirmed in writing by Kehoe Financial Group.Business Response
Date: 08/30/2024
Upon receipt of this BBB complaint, Kehoe Financial Group has reviewed
the complaint as well as supporting documentation. Notification of the traffic violation was sent within the time as required by the italian highway code. We have closed this account in our office and have returned it to our client for further review.Customer Answer
Date: 08/30/2024
Complaint: ********
I am rejecting this response because: it’s false. I have never received a ticket from the municipality (at all, let alone within the statutory limitation period under Italian law, as confirmed by the Italian police). Neither the Municipality nor Kehoe Financial Group have provided any supporting documentation proving otherwise. Without this, I had no way to pay the official ticket, and now I have no basis to assess the amount of the fines requested by Kehoe. The statute of limitations period has lapsed and you’re attempting to collect an arbitrary amount of money with no legal basis.
Regards,
****** ********Business Response
Date: 09/06/2024
This is to confirm that we have closed this account in our office and have returned it to our client for further review.Customer Answer
Date: 09/09/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for the time being. Should Kehoe and its client attempt to reinstate another request for funds, I will issue the same complaint as the facts have not changed: the statute of limitations has elapsed.
Regards,
****** ********Initial Complaint
Date:07/25/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have received a "Settlement Offer" for an alleged unpaid fine for a traffic infringement in ***** dated 06/21/2018. The "Settlement Offer" letter is dated 07/10/2023. We have never received or seen a copy of the alleged traffic infringement. The only information provided by Kehoe follows: Re: Comune di Lucca, Reference # ******, Protocol # *****, Ticket Date: 06/21/2018, License Plate #************************************************* states that it is offering a "Settlement Offer" of $295.24 from an "amount due" of $468.64 with no evidence for any traffic infringement charge or charges the group has added on. There is no copy of the alleged traffic infringement and no evidence that the Comune di Lucca has engaged Kehoe as a Collection Agency.We have sent an email to the Comune di Lucca for verification of 1) the existence of a traffic infringement fine by the regional authorities and 2) verification that the Kehoe Group has been enjoined by said authorities in the matter.We would be happy to share the documentation of the Kehoe Financial Group's "Settlement Offer", but cannot at this time upload a copy. We could either fax a copy of send in it by US ************************************** ***************************Business Response
Date: 07/27/2023
Kehoe Financial Group never received any communication from *************************** requesting information related to the matter in our office. Upon reviewing the BBB complaint, we have furnished all requested information to ************************* via her email.Initial Complaint
Date:02/09/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Roma Capitale Ref #****** / Protocol #*********** Ticket Date 07/12/2019 Do not contact me about this debt owed to a City overseas. Do your homework before coming after money.I never received any violation from Roma Capitale, I never signed any citations issued by them. Do not send me any notifications about this debt.Business Response
Date: 02/13/2023
Upon receipt of this BBB complaint, Kehoe Financial Group has reviewed the complaint as well as supporting documentation. We have verified the validity of the ticket which was issued to the complainant. ****************** dispute has been notated in his file.Customer Answer
Date: 02/14/2023
Complaint: 19373016
I am rejecting this response because:
I never received any ticket nor signed and acknowledged any ticket from Roma Capitale. This is clear fraud and an excuse to increase revenue by issuing tickets without the driver's knowledge of any wrongdoing at the time any alleged incident occurred. I have the right to know of any traffic violation that allegedly occurred on the date of the violation. I do not accept nor acknowledge any traffic violation that was mailed to me or sent to collections months after the alleged violation occurred. Again, I did not sign nor acknowledge any traffic violation on the date this ticket was issued to me. I was not stopped nor cited by any law enforcement officer nor was told that a violation occurred on that specific date. I will not be harassed by a foreign violation that clearly seems like a scam to take money from foreigners.
Regards,
***********************Business Response
Date: 02/14/2023
Your violation was issued via camera system and a notification of the violation was mailed to the address given by your rental car agency. We will forward the dispute to the original creditor.Customer Answer
Date: 02/14/2023
Complaint: 19373016
I am rejecting this response because:
Traffic tickets issued via a Camera are not a valid form of issuing traffic citations they are just means of increasing revenue within a municipality, and I do not acknowledge, nor will I ever pay a fine associated with a traffic ticket issued via a camera. This ticket is invalid because I DID NOT SIGN IT. MY SIGNATURE IS NOT ON THE TICKET ACKNOWLEDGING THAT A VIOLATION TOOK PLACE. You can fight and argue with me all you want. If you choose to continue this course of collecting on this debt, then I will be forced to take legal action against your collection's agency. You should read H.R. **** maybe you will get some insight on debt collections and the laws that will soon be passed. I will be filing a complaint against your collection agency with the Consumer ************************* and the ************* Attorney's office.
***********************Business Response
Date: 02/15/2023
The additional comment has been noted and forwarded to the original creditor.Initial Complaint
Date:08/26/2022
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I received a notice in the mail from Kehoe Financial Group on 8/12/2022 (which we received in the mail on 8/26/22) regarding a notification of traffic violation fine dated all the way back from August 14th, 2017 (over five years ago) from our trip in ***** in the amount of $167.69. There is a reference number, protocol number and license plate number listed in the letter, but the first red flag is that the total is in USD. If this was a traffic violation in *****, wouldn't it be in Euros? I want to ensure that this is not a scam - I have attempted to call the phone number listed for Kehoe Financial Group on the notice several times and it always goes to voicemail - no live human picks up, which is a second red flag to me. If we did have any sort of traffic violation, we would have received a notice from the car rental agency and would have immediately paid it. I don't know why we are receiving a bill over five years later for something that I cannot verify. I'd like to make sure that Kehoe Financial Group is not a scam, as there is another complaint here on BBB regarding exactly the same scenario (traffic violation fine in ***** over five years ago), so something seems fishy to me. They threaten to go to collections in the letter if the amount is not paid, but before I pay any money I need to ensure that this is a legitimate letter and can be verified by our rental car company (again, I have no way of figuring out which rental car company we used because it was over five years ago.)Business Response
Date: 08/29/2022
We have never received a phone call or voice mail message from the customer. The amount due for the traffic violation has been converted to US Dollars. The customer can reach us at ************ and there is always the option to leave a message if nobody is available. We will have one of our representatives call the customer today.Customer Answer
Date: 09/03/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************
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