Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yahoo mail has changed its user interface yet again, and I am unable to go back to the old interface. I am tired of websites "fixing" what is not broken, so this time I decided to close the yahoo account. I have begun by eliminating new emails to the account. I have contacted everyone who sends emails and advised them to remove the email address from the system. I have contacted ForeverLux at least 5 times now from the email address, from their website form, and once on live chat. Yet, they are still emailing me.

  

  Business Response

  Date: 02/17/2025

  Hello, there is an option at the bottom of each email sent to Unsubscribe from our mailing list.

  Customer Answer

  Date: 02/17/2025

  
  Complaint: 22948110
  
  I am rejecting this response because I see no option to unsubscribe from emails from you.  If I saw it, I would have used it.  I contacted you via email at least 5 times before I filed this complaint.

  I want you to understand something.  I have had that email address for MANY years.  I am looking at many months if not 2-3 years worth of work to go through emails one by one by one.  I do not have the time or the energy to do 100 a day, so it will take me a very, very long time to do this so that I can close the account.  

  You might ask, "why not just transfer your emails en masse from the old email address to the new email address?"  Good question.  It is impossible to do that.  Yahoo literally does not allow mass transfer of emails.  If you want to do a mass transfer of emails, they you MUST first buy a paid yahoo account.  I have no desire to pay Yahoo anything.  Therefore, I have to do this one by one.

   Okay, well, I have explained this is excruciating detail for you.  I hope you understand and will simply delete the email address as I have now requested 6X.  If you had only done this, I never would have filed a complaint.  It does NOT help your business to have a BBB complaint filed against you, so it was not very smart of you to just delete the email address the first time I asked you.

  By the way, I have never purchased from you because every time I go to your site, I can look at 20 or more perfumes, and NONE of them is in stock.  This has not impressed me with you.  I am a long time collector.  My collection is large.  I stopped counting how many bottles I own after I reached 250 bottles.  If you had had perfumes in stock any time I visited your site, I likely would have purchased from you.  Now, however, since I have had to file a BBB complaint just to get you to delete my old email address, I am not favourably impressed with you.  Not only do you never have anything in stock, but the simple request to delete my email address has turned into an reasonably long effort to get you to do it.  You have wasted a lot of my time and effort.  I have lots of other things to do, including going through a few thousand emails. 

  The upshot is: DELETE THE ADDRESS and do not expect I will buy from you in future.  If it took THIS MUCH EFFORT just to get you to delete the email address, how difficult would it be to deal with you if I had a problem with my order?

  Your reputation precedes you.  You would do well to remember this.

  Regards,
  
  J ******

• Initial Complaint

  Date:09/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on September 3rd through ****. I received a couple of emails giving me some updates about my package. I got a final email saying that the package was out for delivery yesterday, September 11th. I was in alert the whole day expecting to receive the package. Unfortunately, the package never arrived and they updated on the website saying that the package was delivered at 11:52 am but the package was NOT delivered.I would like help with this matter. Not only to receive my product but also to catch whoever was supposed to drop the package so they don't do it again.Thank you!

  

  Business Response

  Date: 09/13/2024

  Hello, According to the tracking information your order is already delivered: **************************************************************************************. Please call **** and give them your tracking number. They may be able to locate the package as they sometimes can see certain tracking information that we cannot see online.
  Thank you.

• Initial Complaint

  Date:03/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made two separate orders with this seller on **** on 3/8/24. One order was free shipping and other was expedited which I paid for. The seller then decided without my permission to merge the orders and ship the cheapest way possible as it benefited them. Then the seller had the gall after I asked what happened to tell me I only paid for one item to be expedited. These orders should’ve been handled separately as they were purchased as such. This is unacceptable and intolerable that a seller, or any business, would do this then be further offensive and act as if what they did was justified.

  

  Business Response

  Date: 03/12/2024

  Hello, We are very sorry this happened, as already mentioned through the messages exchanged through **** Messages, you only paid for one item to be shipped with Expedited Shipping, since both items were shipped with Standard Shipping we issued a refund for the fee paid which is already back into your account. (Refund ID# ************

  Customer Answer

  Date: 03/12/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  The items were of TWO SEPARATE orders which had no business being merged because if benefited you. You should’ve not assumed this would be okay and handled the orders separately as they were paid for especially when it came to expedited shipping. Furthermore, you should’ve contacted me to ask if this would be okay but instead you did what was best for you NOT me.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took my money and never delivered my product that purchased. Tracking number shows item was returned to sender but foreverlux.com says they don't have the item. **** made it very clear that when an item is returned to sender it will never be marked delivered but instead returned. I sent over 7 emails explaining this over and over but still foreverlux.com stole my money and will not ****** nor refund my money.**************************************************************************************

  

  Business Response

  Date: 02/12/2024

  Hello, Thank you for your message, as explained in the emails sent your package was returned back to us due to issues with the address provided. We will contact you to your email to get this issue solved as soon as possible. Thank you.

  Customer Answer

  Date: 02/12/2024

  
  Complaint: 21247475
  
  I am rejecting this response because:
  The business response should have been that the order has been shipped to:

  Pradelyne Dorceus 

  *****************************************;

  Auburndale, ******* 33823

  It's been over 2 months that I have been trying to get this resolved without success. I have placed another order thereafter, your business has my correct shipping address. Please ship item immediately and provide correct tracking information. Your company can do better, please do better. 
  
  Regards,
  
  Pradelyne *******

  

  Business Response

  Date: 02/28/2024

  Hello,

  We shipped a replacement for your order on 02/24, the tracking is: ******************************************************************************************

• Initial Complaint

  Date:12/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered ******* from this website on 12/01..it was said to be delivered last week, wednesday i believe, and i was told by my neighbor that they visibly saw someone steal the package from my porch. I have been trying to contact this business and am being told they dont replace or give refunds when package says delivered, even if the package was stolen. I paid $49.69 for this and i do not have funds to just waste, i need every *****. I am being told i cannot get refunded and i would like my money back and to never conduct business with this website again, they honestly should be shut down.

  

  Business Response

  Date: 01/16/2024

  Hello,
    
  I am sorry but when it comes to doing business online, we can only go based upon what the tracking information says. We are unable to file an insurance claim on packages that are marked delivered according to their tracking number. 
  
  
  Please contact your local *********** for more information.
  
  Thank you.

  Customer Answer

  Date: 01/16/2024

  
  Complaint: 20988450
  
  I am rejecting this response because:
  
  I do not agree with the outcome and how they do business, my package was visibly seen being stolen, i called exactly when i was told it was stolen, so basically i just have to waste money that I do not have, i would like my full refund for this.

  
  Regards,
  
  *************************

• Initial Complaint

  Date:11/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/06/23 I made a purchase to buy a cologne for $80.34 through PayPal. On 11/14/23, **** shows the item has been delivered but I did not receive anything. **** tracking is ********************** I've contacted the business but they tell me because it's been delivered, they can't do anything about it and to contact ****. I've contacted **** and they pretty much told me that they can't honor my refund and that the item was not insured to contact the sender. I've contacted PayPal to file a dispute but PayPal closed the case because the tracking number showed the item was delivered. I'm really upset I've not received the item and still charged $80.34

  

  Business Response

  Date: 12/05/2023

  We are very sorry, unfortunately the order is marked as delivered. We are unable to file an insurance claim on packages that are marked delivered according to their tracking number. 

  
  You can check the tracking link below: **************************************************************************************

• Initial Complaint

  Date:10/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed an order (#******) on 2nd Aug for 4 perfumes of which I wanted to return the Armani My Way. The bottle was unopened and I confirmed with your customer service via mail on 10 Aug that no restocking fees would apply to an unopened merchandise (the same is also explicitly mentioned on the website). After which I decided to return the product. I have a complete video of the unopened perfume bottle (in its original packaging with plastic wrapping) being packaged back for shipping. The package was shipped and delivered to you on September 27. After following up on the same, I was issued a refund today after deducting a 20% restocking fee and on questioning was told that the merchandise was opened. I have shared images of having shipped an unopened merchandise and I have complete video of the same that I am willing to share. I am not entitled to pay any restocking fees on this and I would like the same to be refunded. This was my first transaction with Foreverlux and such behavior is very unethical and its turning into a bitter experience.

  

  Business Response

  Date: 11/21/2023

  Hello, We are very sorry you feel this way, as informed through email, when the returned package was delivered, we received an open item. We informed you that we charge a 20% restocking fee for any item that is return open, damaged or used.

  Customer Answer

  Date: 11/21/2023

  
  Complaint: 20698130
  
  I am rejecting this response because:

  I have sent evidence that the product was packaged without opening. I have shared a video of the same with the company and had shipped the product with an insured carrier. I had asked the company to share proof of the open package if they claim it was received open. They had responded to me after that. 

  
  Regards,
  
  *************************

• Initial Complaint

  Date:09/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased ******* for men absolute and was sent ******* for men intense which was something I purchased from them just a few weeks prior and they sent me the same thing again. I messaged them with a picture and theyre failing to respond and correct this in a timely manner which is unacceptable to me as i paid for the item and want the item I paid for. I have purchased from them a lot so this is just intolerable that they cant and refuse to handle this situation more expeditiously. They take my money immediately so I expect nothing less than to have this error corrected immediately.

  

  Business Response

  Date: 10/06/2023

  Thank you for your message. We are very sorry for the mix-up. I see your item is being returned back to ** with the label provided through **** (**********************). You will receive a refund as soon as the package is delivered back at our facility.

• Initial Complaint

  Date:05/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered perfume on **** from this company. I received a watered down bottle and contacted **** to return it. I was told by **** my account was suspended. So nit only was I ripped off by foreverLux, but they had my **** account suspended.

  

  Business Response

  Date: 05/08/2023

  Hello,

  I am sorry but we have not received any communication from you through ****. Please contact us through **** so we can assist you.

• Initial Complaint

  Date:01/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 15th I placed an order with Foreverlux for $55.71 and the estimated delivery time was 2-7 business days. The tracking results indicate there are no updates since January 19th. I believe the package is lost. Foreverlux will not refund my money or send a replacement. They've instructed me to contact the carrier. I did so and they instructed me to contact the retailer. No one will help me or provide any resolution. The company has my money and I have no product. Please help me resolve this matter.

  

  Business Response

  Date: 02/10/2023

  Hi. Your replacement order is being shipped today. Thank you!