Reviews

Review Details

• Review fromNancy P

  Date: 02/06/2025

  1 star

  Nancy P

  Date: 02/06/2025

  In order to pay my maintenance fee of $1429.03, Clickpay charged me $885.00. They took more than half the money which means I only paid half of my maintenance fee and now I am in arears. I will also be charged a penalty. This seems so unfair.

  ClickPay

  Date: 02/18/2025

  Clickpay/Realpage is a third-party payment processor that processes payments for property management companies. When the payment was made via a **** credit card, there was a service fee assessed. **** has rules that the service fees must be a fixed amount. To adhere to the rules, the **** service fee is based on the average rent amount for the property that provided by the property management company. The complainant's property management company set the average rent amount at $30,000, so when a resident pays with a **** card the fee will be based on the average rent amount, not the transaction amount. The fee is disclosed at the time of scheduling a payment and the payment screen. It's also on the fee chart in ************************ portal. We encourage the complainant to work with their property management company regarding the fees that were assessed.

• Review fromVincent G

  Date: 09/30/2024

  1 star
  They changed their service fee policy without giving notice to charge a fee if you are not using their autopay feature, and their customer service department takes days and sometimes weeks to respond.

• Review fromAriana D

  Date: 08/02/2024

  1 star
  Deceptive and useless. They pride themselves on being an online services platform yet penalize you when you do. Charging a monthly $9.95 service fee when using a debit or credit card even when enrolling in autopay? Ridiculous. Usually places offer to waive a fee like that when enrolling in autopay. Tried to call and was told it would be a 40 minute wait. Hung up after an hour of waiting. The free way to pay (e check) is hidden pretty well in the platform. Really deceptive and frustrating.

• Review fromLisa W

  Date: 07/26/2024

  1 star
  DO NOT USE THIS COMPANY.They are nonresponsive, we continually have payments that do not post or come through and we have to manually add them, causing frustration for both members and staff.I now see why they rate a D-

• Review fromDale R

  Date: 07/08/2024

  1 star
  Waited on the phone for over an hour, " as we are helping other patrons at this time", only to be told their site was down, If you're not assisting other customers, it shouldn't take you an hour to answer the phone, to let people know we're wasting our time.

• Review fromJackie O

  Date: 05/05/2024

  1 star
  Owner Condo 15 yrs Assessment required we pay yearly separate Check.. sent a check and click pay Also took a payment from our bank account now they have 8k of our $$And pulling CC .. we were not aware they were taking Assessment from our account always paid with separate check. Manager said to stop automatic payment .. Did for one day..Still havent received my check..Called my bank also visited to reinstate payment to click pay. Of course no check was presented to Bank attempted to pay several times Bank has NO records of any payment requested from click pay.. called click pay several and I mean several times until click pay requested to Open up a New Account so the payment will go through .. Payment went through for 3 mths and now they been sending me late payment Fees of ****** which I dont think I am responsible.. Of course I called several times they say we have to pay I NEVER HAD A PROBLEM ALWAYS PAY OUR BILLS AND THE ACOUNT AND $$ IS THERE ON TIME.THEIR SYSTEM IS MESSED UP..

• Review fromGrace L

  Date: 05/01/2024

  1 star
  This clickpay is a scam. I've never heard this company, and they keep emailing me and asking to pay rent on their website. I am a home owner. What a crazy world!

• Review fromjerome K

  Date: 05/01/2024

  1 star
  Click pay kept me 1 hour and 30 minutes on the phone and they were very incompetent..Not able to resolve my problem!!Very poor service. They have to give good training to their employees.

• Review fromRhonda D

  Date: 03/05/2024

  2 stars
  Im sorry but horrible customer service I fell in my apartment last month the **** had to break the door to enter to assist me my management saw fit to ad the charge to my rent so when I attempted to pay myrent there was an issue so I called ******* helped walk me through so I could make the payment then said do you see your balance I replied its not rent its for door replacement I was disturbed by this him questioning me about my balance. Im an *** and guess what my payment was never processed I I paid on the first exactly but made sure I didnt have proof but I have proof of calling so now due to this there mayb possible late fees

• Review fromMahesh G

  Date: 02/16/2024

  1 star
  I am a resident of FirstService managed community and paid my HOA though the ClickPay payment system. The transaction status came back as a failure after few days and ended up paying penalties for late fee and payment failure responsibility. I strongly believe this is a payment system with BUGs and seems to having integration issues.On top of it, customer service is not much helpful and failed to provide needed information to reach bank for further investigation. :-(My experience with ClickPay is horrible and scared to submit my payments, but no choice because of my HOA.