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Business Profile

Real Estate Rentals

Hekemian & Co., Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Rentals.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lease agreement for *********************************** has my daughter's name (****** E. ********) which is correct and for some reason *** *****' name (family friend) which is incorrect. He was a co-signer for my daughter 10yrs ago. I (****** ********, ******** Dad) have been paying the insurance since. Called on 9/19 @12:03: Explained the problem and the individual continued to tell me , "NO! *** ***** is responsible for the insurance". After he repeated this 3more times he finally admitted there is a mistake. I asked if he'd mail another agreement out and he said he'd email it. He sends my daughter a link to the website for the insurance which is not the issue. Why would ************* create an account? Then ************* sends an email about insurance update, but you can't respond to the email address(mailor-daemon undeliverable). It gives a ** Box, but ****** got an email 2weeks ago that the ** Box will no longer be valid. ****** and I both signed the lease agreement and mailed it back , but I'm unsure if anyone there will be more confused than they currently are. I contacted ************* and paid the renters insurance in full. I'm not sure who Plymouth Rock can email to satisfy anyone at Hekemian (******* ***** was the contact I had my insurance company). Not sure what else to do at this point. In 10yrs I've never had this level of confusion on Hekemian's ******************************** ****************** ********************* My cell# ************

    Business Response

    Date: 10/04/2024

    Good Afternoon,

    We apologize for the confusion and have since rectified the issue with your lease renewal. 

    Customer Answer

    Date: 10/04/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ****** ********

Hekemian & Co., Inc. is NOT a BBB Accredited Business.

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