Reviews

Review Details

• Review fromLisa G.

  Date: 07/02/2023

  1 star
  Please warn other consumers about this dog grooming establishment. This groomer is negligent in the care and concern for the publics pets. In May of 2023 I took my 2 Golden Retreivers to be groomed. I informed ****, the owner that as soon as the older dog was finished she should call me, which she did. When I arrived to pick up my dog, the other owner, *********************, was blow drying a small dog on a table. He had ear pods in his ears, and instead of looking at the dog he was grooming, he was watching his phone with his head completely turned away from the dog. The small dog inadvertently stepped off the table and was hanging from the oversized collar. The dog wriggled and struggled from this loose restraint and fell to the ground. I screamed and yelled at ***** this entire time, but because he has ear pods in and the loud dryer was on he did not hear me at first. Finally he hear my screaming, turned off the dryer, picked up the small dog, who was shaking, and put it in a crate. He turned to me and said, he is fine He then walk over to the half wall which separated me from him and said calmly, who are you here for? I saidAre you kidding me? After what I just saw, I want both my dogs and I will never return here. At that point the other owner **** came from the back and simply said accidents happen. I explained to her that ***** was watching his phone, not the dog he was grooming, and the dog might be injured since it fell from the table. She just stood there and said, I can see that you are upset, so I will not charge you for the groom on your dog. I said, please give me both my dogs, and I left.