Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/5/24 I received at *** at Larchmont Imaging in ************. As of today 9/11/24 I still do not have test results. I called yesterday and twice today and they said the same thing that they would forward to the supervisor to call radiologist to expedite. I have also asked for a call back from the supervisor directly and have not received it. They have said that they are running at least 5 days behind schedule. I was not told this when I made the appointment or when I showed up for the appointment. If I had I would have chosen another facility to get the *** done as I am in severe pain and anxiously awaiting a diagnosis. I am scheduled for a follow-up doctor's visit tomorrow and there is a good potential that this could delay my diagnosis and treatment because the doctor will not have the results to review with me. They have said that the delay is due to organizational changes. That is dramatically affecting patient care and in my case delaying treatment for severe injury

  Business Response

  Date: 10/22/2024

  Response:

  Larchmont Imaging Associates is committed to our patients privacy and to complying with all applicable law pertaining to patient privacy, including the **************** Portability and Accountability Act (HIPAA). As a result, we are not able to specifically address the Complaint in this public forum. While we cannot comment directly on patient communications or care, please know that any patient concern is addressed directly with the patient. Thank you.

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an ultrasound on 7/25. I received a bill for it on 8/6 and paid Larchmont Imaging via *******. The link was broken and the money was not transferred to my account. On 8/12, I called Larchmont Imaging and they said a supervisor would call me back. I never got a call. I then made a payment directly to Larchmont Imaging on 8/13 - this was applied to my account. I called Larchmont Imaging on 8/15 to ask about a refund. They hadn't received it and told me to wait weeks/months and to keep calling to see if the money got to them (they wouldn't let me know and I'd have to keep checking to ask for a refund). They told me to contact ******* (which I've also filed a complaint against). ******* had me email a faulty address and then email back and forth for 12 days and then direct me to a chat (8/27). The agent on the chat needed a transaction number from Larchmont imaging. I called Larchmont Imaging again on 8/27 and they told me they needed more time to review it and didn't have a transaction number. I couldn't talk to the supervisor (as before) and was told they would call back

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an ultrasound scan at the facility with $65 copay on 12/13/2023. My urologist asked to further investigate my kidney pain through a CT urogram with contrast in my abdomen. On the day of my exam, the front desk lady found an issue with my insurance/billing during my check-in. She didn't tell me what the issue was. She spoke with their billing department for 20 mins. After that, I asked her if the billing issue was settled, and if I was Okay with the scan. She said yes and told me I just needed to copay $40. Weeks later, I received a bill of $1522. I went back to the facility and talked to the same lady at check-in. The lady nicely printed my exam info and said in the note section of my chart, it said I needed to copay $40. She suggested I speak with their billing department.Their billing department was obviously outsourced to people outside of country. I spoke with their billing department multiple times and they insisted I needed to pay $1522 in full.I went back to my insurance company and was told Larchmont Imaging was in their 3rd tier. Thats the amount that I need to copay.If Larchmont Imaging didnt insist that I only needed to copay $40, I wouldnt even use their service. They obviously found the issue during my check-in. They misled me to use their service!!!

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment at Larchmont imaging in Willingboro, NJ. However, I was there for an ultrasound. I was on my menstrual at the time and told the tech that I didn't feel like it was a good idea to perform the Trans ultrasound. She informed me that I would be fine. Once I left I was in a lot of pain and heavy bleeding. My menstrual is lasting over 1 week now but before that visit it would last for only 4 days. Since then I have been experiencing cramping and pains when I come on and sometimes when I'm not on and my menstrual is so heavy that I have to use about 3 pads at a time. I contacted them about this and I was asked did I want to file a complaint and I said yes and I gave my number to them but never received a call back

  Business Response

  Date: 06/12/2024

  Larchmont Imaging Associates is committed to our patients privacy and to complying with all applicable law pertaining to patient privacy, including the **************** Portability and Accountability Act (HIPAA).  As a result, we are not able to specifically address the Complaint in this public forum.  While we cannot comment directly on patient communications or care, please know that any patient concern is addressed directly with the patient.  Thank you.

• Initial Complaint

  Date:03/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning,I heard through the grapevine that Larchmont Imaging and ************ Radiology would no longer accept ****************** Blue Shield as an IN-network provider, and all charges will be applied as OUT of network. I was not notified of this change, which is effective 4/1/24. I have had all imaging, including annual mammograms, performed at Larchmont for at least 10 years. If I had an appt scheduled for next month, I would not be aware of this change because Larchmont has yet to notify me, and I would be expected to cover my deductible to have a possibly life-altering mammogram done. There are no other imaging companies in the area, and this will cause my family, and I am sure many others, excessive hardship to now meet an out-of-network deductible to perform any imaging. So now the area patients are forced to pay high out-of-network deductibles because we have no other option? According to Horizon BCBS, both imaging companies made the decision. Is it because they feel insurance companies need to pay them more? These companies have put profit before patient care. All patients should have been notified, especially those who have been patients in the last few years. Thank you.

  Business Response

  Date: 04/05/2024

  ************ Radiology Associates (****) and Larchmont Imaging Associates (aka Larchmont Medical Imaging) are proud to be premier imaging providers trusted by the ************ and ************ community for over 80 years.? With great disappointment, as April 1, 2024, SJRA and Larchmont are out-of-network with ****************** Blue Shield of ** (Horizon).
  As with many areas of healthcare, our costs of providing this high level of care have increased significantly over the past several years. Despite these challenges, we have not received any rate increases from Horizon for over seven years for SJRA and five years for Larchmont Medical Imaging.  In fact,they have recently asked us to take a significant rate decrease. We approached Horizon with reasonable requests to protect patients in-network access to care and ensure that we are able to provide the high quality, convenient, and cost-effective care that patients expect from us. Unfortunately, negotiations to get to a reasonable outcome have reached an impasse, resulting in our current out-of-network status. While this is certainly not the outcome anyone wanted,our primary focus remains on serving the communities and patients who rely on us. We will continue to advocate for our patients, and we remain ready to engage with Horizon when they are ready to engage reasonably and in good faith.
  We will be reaching out to this individual to address patient specific matters noted in this Complaint. SJRA and Larchmont Medical Imaging are committed to our patients privacy and to complying with all applicable law pertaining to patient privacy, including the **************** Portability and Accountability Act (HIPAA).  As a result, we are not able to specifically address the patient specific matters noted in the Compliant in this public forum. Thank you.