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Business Profile

Insurance Claims Processing

E-CLAIMS USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Claims Processing.

Complaints

Customer Complaints Summary

  • 53 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 03/14/22 I made a 500 dollar claim for car rental damage waiver. I sent in all the required documents. after about a month I called to see what was happening with my claim they told me me they needed a to contact the car rental agency I then called the car rental agency any said the gave all documents requested after calling e clams back a number of times they never gave me a straight answer why they don't want to pay always saying something else.

  • Initial Complaint

    Date:08/25/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am so upset with this company. I am filing because it is taking a long time to even talk to someone or to even get a solution. They keep saying give us till end of the week then the week ends and its nothing. Not to mention when youre waiting to speak to them you are on hold for over an hour! Its ridiculous. My baggage was lost during a trip and it is one of the benefits of the card.

  • Initial Complaint

    Date:06/17/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Through *********** I am entitled to ********************** from Eclaimsline. This insurance was advertised to reimburse for hotel, food, and travel. I submitted all of my documentation one day after my delay occurred and the company stated to wait for **** business days for a response. It took two months and multiple calls (which had me on hold for consistently an hour each occurrence) before my claim was even looked at. It took 3 more weeks to receive a determination, which stated they would reimburse me for not even half of my expenses. I am entitled up to $500 in reimbursement for expenses each day of delay. Eclaimsline is stating they will only reimburse me for $******, when my qualifying expenses should've resulted in my receipt of the full $500.I pay for this service through my credit card annual fee, and the actual service is nearly impossible to actually use. It took 3 months of babysitting this claim to get any sort of resolution at all.Series of events: Trip delay occurred 4/9.My claim is submitted on 4/10 will all required documentation.Eclaimsline tells me to wait **** business days.Claim receives no updates for a month.I resubmit documents on 5/10.On 6/17, Eclaimslines alerts me my claim of "******" has been approved. My total expenses EXCEED $500, but the maximum they will reimburse is $500.Regardless of all my documentation being properly submitted and numerous calls to check on the status of the claim, they've only approved me for less than half of the money I should've.

E-CLAIMS USA is NOT a BBB Accredited Business.

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