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Business Profile

Pool Supplies

Merlin Industries, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Merlin Industries, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Merlin Industries, Inc. has 2 locations, listed below.

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    Customer Review Ratings

    3

    Average of 2 Customer Reviews

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    Review Details

    • Michael H

      Date: 09/11/2024

      Outstanding customer service! Fantastic staff! We have owned several Merlin safety covers in our family over the years at two separate homes with two separate pools. In 2021, we purchased a new Merlin cover which had a manufacturing defect where water was leaking through the seams to the top of the cover, then being pumped out by the cover pump, basically emptying out the pool over time and making the cover droop and sag as the water level inside went lower and lower. When I reported this to Merlin they went far FAR above and beyond what I ever expected in terms of customer service, they took the cover back, free of charge, and made multiple adjustments to it to remedy the manufacturing defects, with no cost to us, and they did far more than what we ever expected to repair the issue. Amazing experience and they have made our family customers for life. Thank you so much **********************!!!

    • Diane S

      Date: 06/17/2024

      Diane S

      Date: 06/17/2024

      I bought a unground pool liner about 3 years ago and it has faded for the past 1 year and the company says they dont warrant fading. After spending all the money for the liner and normal use this should have not happen. Merlin doesnt keep up to products and I wouldnt use their products again

      Merlin Industries, Inc.

      Date: 06/21/2024

      It is an industry standard that fading is not covered under warranty. You should have received a copy of the warranty when you received your liner. While I don't know of your specific situation, quicker fading is typically caused by user error such as improper water chemistry. I apologize that you did not have a good experience with our products but we do honor our warranty if you familiarize yourself with the warranty that is provided.

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