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Business Profile

Solar Energy Contractors

Skyline Solar LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Complaints

This profile includes complaints for Skyline Solar LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Skyline Solar LLC has 6 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/21/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has lied to me repeatedly. They were contracted for a solar installation and my electric panel was supposed to be replaced as part of the installation. They sent out a technicians for a site assessment who took a bunch of pictures and confirmed they would need to replace the electrical panel. When they contacted me to confirm an install date I asked if they would be doing the panel replacement the same day and they confirmed they would. They contacted me again to move the install date up a week, and re-affirmed (without prompting) that they would be doing the electric panel the same day. The day of install the electrician arrived about an hour after the solar installation started, and suddenly "Electric Panel isn't part of the scope of work". They added sub-breakers to my panel, rearranged the layout without labeling anything, and now I have a breaker constantly tripping in my home office. I have been lied to, I feel trapped in this contract with bad actors, and it's now impacting my ability to work effectively in my own office.

      Business Response

      Date: 01/02/2025

      Mr. **********, I'm really sorry you feel this way However, I would like to address some of the concerns one by one. First off, Skyline Solar was hired by a sales organization for installation purposes. Skyline has been in business for almost 15 years having installed solar on thousands of residential homes in the Northeast region. We pride ourselves on our professionalism, integrity and work quality and take any bad experience from a customer very seriously. The main issue on this job from the start is you were told that you needed an electrical upgrade. This was not communicated to us by anyone prior to the job. Our process is to send a site assessment tech out to fly a drone over the home and take pictures of all electrical equipment. Our technician then sends this information to our internal designers and engineers. The upgrade was not on the work order.  The miscommunication, not a "lie" that did occur on our end was when you spoke to our project manager **** on the phone, he remembers you saying that you were sold a panel upgrade as he was scheduling the project. He should not have confirmed that and did so by mistake. He was not in front of his computer at the time. He would have zero reason to lie to you in any intentional way prior to an installation. This particular employee is a military veteran and has been with us for years and has utmost character and integrity. That I can guarantee you!  Our work order which is what we are hired to do never called for the upgrade, so the day of the install our technicians did not have any reason to think you were getting one. We apologize for the miscommunication and we went ahead to schedule the upgrade on January 9th to rectify the problem prior to this complaint on the BBB.  

      As for the breaker constantly tripping, once our team was notified we immediately sent a technician to go out to your home and fix the issue on 12/9. I have not received any further communication this is still an issue. I will reach out to you personally as owner of the company to clarify if there are any other issues. 

      I hope you are satisfied with these explanations and as mentioned I will personally call you to discuss further. 

      Thank you

    • Initial Complaint

      Date:11/12/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Complaint: ********



      I am rejecting this response because:

      Apparently Skyline Solar says the problem is with SunnyMac and that Dave G**** at SunnyMac is the contact person. In attempting to resolve this issue on our own, we've found that the issue is constantly being pawned off on someone else. Would like Skyline Solar to follow up since this is who we entered into contract with.





      Regards,



      **** ********

      Business Response

      Date: 11/13/2024

      Hello *** ********* 

      I'm one of the owners of Skyline Solar. I'm really sorry for the experience you have had regarding this Massachusetts rebate. I looked into this matter in order to determine what our role was on this particular install. Skyline Solar was the hired by the originator SunnyMac to install the project only. Skyline Solar was not responsible for any of the rebates or other normal paperwork on this job. This would fall under the originator SunnyMac. Dave G**** is the contact we have that should be responsible for the paperwork/rebates side of the install. 

      Despite this not being a part of our scope of work I would be more then willing to help you in any way contact those who are supposed to take care of this work. 

      Thank you,

      Bill D. 

      My email is ********************** I will be sending you an email with my complete contact information. 

      Business Response

      Date: 11/20/2024

      We were hired to install this project and we have contract plus emails to prove that. As well we have an email chain with SunnyMac that also clearly shows the responsibility for the ** ***** REBATE was not our responsibility. I can provide proof of everything I'm claiming and I don't appreciate this customer making flat our misrepresentations about my company. 

      Ive attached the contract and the communication from Eversource clearly proving my side that I was not responsible or hired to handle this paper work. I was the strictly the installer as seen in the contract also provided

       

      Thank you,

      Bill 

    • Initial Complaint

      Date:08/15/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Installed Solar pennels on my roof sind a contract with ********************************* Skyline solar is the installer of the solar panels.during the signing contract they asked me If they can take the $20,000.00 rebate from the state/city? I choose to get the rebet my self and signd for full mortgage.of $63,000.00. and thy can provide me the documents and information where to file on the tax return, when I file my tax I tried to get this information i tried to contact the sales person. no answer I tried to contact the mortgage holder ******* companny after long effort I reache them. and thy told me that I have to deal with the installer about the rebet issu. I tried to contact Sky line solar so many times . left a message the could'nt reply. I am tryin if i can get any answer from your office about this issue.

      Business Response

      Date: 08/16/2024

      Hello and thank you for bringing your concern to our attention. 

      Bright Home Solutions was the company that sold the solar panel plan for your home. It was financed through Sunnova and then we, at Skyline Solar, were contracted to install your panels. 

      Any financial documents and commitments go directly to Sunnova, meaning any rebates and tax credit paperwork. In some cases, we are also contracted to apply for rebates for the homeowners and issue the credits to them directly or to Sunnova depending what the Sunnova contract stipulates. 

      I am sorry you have been unable to get a hold of anyone, have you been trying our main line: ************? 

      No worries, we will have someone reach out to you to see how we can assist. Hopefully the number on file for you is still a good number!

    • Initial Complaint

      Date:07/16/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

      Business Response

      Date: 07/23/2024

      Hello - I am sorry to hear about the lack of response to your concern. We would be upset to!  

      The complaint mentioned a *********** and Grand Junction?  We are Skyline Solar LLC in ******************* ... I believe you have the wrong company altogether! We are aware of another Skyline Solar out in that area, however it is not us that installed your system.

    • Initial Complaint

      Date:10/17/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called HR and Accounting several times for the past 4 months and now they don't get back to me and I been calling every week leaving voice message and no response. This is not right and I feel like I have been lied to, even from the start with my sales representative that promised me all of the things that was going to happen and never met the expectations 1. My sale representative took out 8k out of the solar panel loan for me to utilize it for my tree removal In my property, and none of that money was given to me or what was left of it and I am paying a higher monthly bill for something that I never received the money. 2. My sale representative told me my monthly bill was going to be around $170 - $190 for the kwt and amount of panels are being setup, but since I was taken 8k out of the loan for my tree removal, the monthly bills went up to $230 around there, and by signing up to SRec, the sale representative mention that the monthly bill will be going down to $206 a month, which sounded good, but I currently paying close to $290 a month and I was lied too. It has been 4 - 5 months that I have been paying for an amount that I shouldn't be paying. 3. My sale representative got me a roof contractor, because there was A leak in one of the areas in the roof. It was advise to change the whole entire roof. Once the roof got replaced, in one of the raining days, one area in the kitchen started leaking, when it that area wasn't leaking before the roof got replaced. I brought this up to my sale representative and the roof contractor (roofworks) didnt want to be responsible or accountable for the leak. So I been having a leaking sealing in the kitchen getting damaged and nothing is being addressed. If you can please help me with these issues that I just mention it would be greatly appreciated. I have try calling All the department to get answers and it seems like no ***** knows what is going on and I need this resolved ASAP as this has been ongoing since May 3rd

      Business Response

      Date: 10/18/2023

      Hello ********************,

      We are in receipt of your concern and thank you for bringing this to our attention. 

      Although we are contracted for the installation of your solar panels, we still take pride in work well done and customer satisfaction. 

      We are in the review process of this concern and will reach back out to you shortly. 

    • Initial Complaint

      Date:03/29/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Skyline Solar LLC installed solar panels on my property from a contract with Sunova. Theres in an inspection pending regarding the electric work performed. I've reached out to the company to finalize the inspection and I haven't heard from them. The job required an ( 18inD x 1ftW x 7ftL) trench for wires between the house and the garage and it's still open. Im asking the company to simply complete their job and follow up because the trench presents a safety problem to the members of my family, one of them is disabled. Please advise

      Business Response

      Date: 08/28/2023

      Hello,

      Thank you for bringing this concern to our attention.  After review of your project we have concluded the matter has been resolved. 

      There are many moving parts to Solar installations. Including, outside agencies involved to ensure everything is up to code. 

      We appreciate your patience. Please do not hesitate to contact us if there are any further questions. 

    Skyline Solar LLC is NOT a BBB Accredited Business.

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