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Business Profile

Storage Units

Storage Sense

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are telling me that I need to take the Travel trailer out of the property. I missed a payment. They asked a third party for payment the first time that I couldn't make payments on it. The second time the card did not go through they call the third party and did not ask for the payment. I has troubles with my telephone line. The they were saying that the travel trailer is not eye appealing for the business. The district manager I asked. Him that I could fix it, or if they could do an extension. They also said I was being disrespectful. All I did was that if I need to remove it, I would have to report it to the better Business bureau. They consider that disrespect. They change the rules every months and add so many requirements every months. They need to be watch more. I don't have no place to park this travel trailer. The city doesn't allow it. So I am not sure, what is next. This business does not want to cooperate. Blessings.

    Business Response

    Date: 09/18/2023

    To whom it may concern;

    My name is *************************** i am the store manager at Storage Sense *********.

    Our Lease states that all tenants storing vehicles here at to be in running condition, kept neat and tidy, and all required documents are to be updated, as in insurance and registration.

    This tenant did not keep his documents updated and we left him multiple messages regarding the documents we required.

    There are also notes in his account of the times we have tried to reach out to him.

    When he finally called us back it was because he received the eviction notice, and he was automatically yelling at my assistant on the phone.

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