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Business Profile

Computer Parts

A Matter of Fax, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

This profile includes complaints for A Matter of Fax, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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A Matter of Fax, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/03/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a new HP Laserjet printer from a ********** company "Printers, Copiers and More" on March 2. They did a "bait and switch" and with my OK substituted a "demo" unit. The unit sent was a non-functioning, heavily used one suitable only for recycling or the garbage dump. It was shipped from ************** recycling by the ********** ************************* *********************************************, ****!!! This is certainly not something I would expect from a reputable recycling company (is this how they recycle?)

      Customer Answer

      Date: 03/31/2023

      please forward to business and keep in BBB files.  If I understand you correctly that is the clarification you needed.

      Business Response

      Date: 04/03/2023

      This is not our company. That is an individual that you purchased something from through **** it appears. Please kindly remove this complaint. 

      Business Response

      Date: 04/05/2023

      Hello, 

      We have sent demo unit to our customer, unfortunately unit was damaged in transit, not by our fault but by carrier.

      When ******* contacted us we immediately started to resolve that problem.

      Only problem here was that ******* did not want to send pictures of damaged unit by email and we need those photos to start a damage claim, 

      We mage to help her also with that and we approved her to send photos of a damage by mobile, and that is not our policy but we wanted to assist our customer, 

      Our correspondence with ******* started on 03.27.2023. and everting was resolved on 04.04.2023.  so whole situation was resolved in 8 days 

      and we have emails to prove that, 

      We are sorry  that customer received damaged printer , but we immediately started to assist customer with issue and also we have issued full refund to the customer 

      Customer Answer

      Date: 04/07/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    A Matter of Fax, Inc. is NOT a BBB Accredited Business.

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